Patient Advocate

Med-Metrix•Palm Coast, FL

2d•Onsite

About The Position

The Patient Advocate supports uninsured and underinsured patients in accessing financial assistance through state programs, hospital assistance programs, and federal benefits such as SSI/SSDI. The role includes completing applications, gathering documentation, and coordinating with government agencies to help patients obtain support. The position also assists with Marketplace insurance when applicable, verifies and updates insurance information, and maintains accurate records while meeting productivity goals. The role requires compliance with HIPAA and information security policies, including limiting access to protected health information to the minimum necessary for assigned duties. The employee may work at various client sites and must have reliable transportation and a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.

Requirements

High school diploma or equivalent.
Two to three years of customer service experience is preferred.
Ability to work at various client sites as needed.
Reliable transportation to ensure consistent on-site attendance and punctuality.
Ability to use the internet and learn databases.
Ability to meet monthly productivity goals.
Proficiency in Microsoft Office Suite.
Strong interpersonal skills and ability to communicate well at all levels of the organization.
Strong problem-solving and investigative skills, sound judgment, and ability to make decisions based on accurate and timely analyses.
High integrity and dependability, with a strong sense of urgency and results orientation.
Excellent written and verbal communication skills.
Smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.
Ability to follow directions, collaborate with others, and handle stress.

Nice To Haves

Healthcare-related degree preferred.
Bilingual Spanish spoken and written skills are a plus.
Two to three years of customer service experience preferred.

Responsibilities

Assist patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDI.
Interview patients at the bedside and in the Emergency Room to assess eligibility and gather information.
Identify eligibility and collect required documentation.
Submit and track applications with local assistance offices.
Provide support for Marketplace insurance when applicable.
Maintain accurate records and meet productivity goals.
Verify and update insurances.
Use, protect, and disclose patients’ protected health information (PHI) in accordance with HIPAA standards.
Comply with Information Security and HIPAA policies and procedures, and limit viewing of PHI to the minimum necessary for assigned duties.
Perform other duties as assigned.