PATIENT ADVOCATE

VANCE THOMPSON VISION CLINIC PROF L•Omaha, NE

8d•Onsite

About The Position

Vance Thompson Vision is seeking a Patient Advocate to support patients and clinic operations. The role focuses on verifying insurance coverage and network status, communicating financial responsibility and insurance information to patients, coordinating surgery and follow-up schedules, and ensuring required documentation and authorizations are in place. The Patient Advocate also responds to patient calls and concerns, manages medical records, and processes applications for patient assistance programs. The position is based at the Omaha Clinic in Omaha, Nebraska. Vance Thompson Vision describes its culture through the values Caring, Fun, Committed, Egalitarian, and Excellence, and emphasizes exceptional patient care, teamwork, and a diverse and inclusive workplace.

Requirements

High school diploma or equivalent.
Previous experience in health insurance is required.
Detail-oriented.
Exceptional communication skills.
Highly motivated and self-starting.
Effective problem-solving skills.
Ready to demonstrate the organization’s core values in interactions with patients and team members.

Nice To Haves

Previous experience in a medical office setting.

Responsibilities

Verify insurance coverage before patient evaluations and determine whether the clinic or surgery center is in or out of network.
Complete insurance verification forms with accurate benefit information, including deductibles, co-pays, and coinsurance.
Prepare surgery schedules and schedule patients’ post-operative appointments.
Provide patients with estimates of their financial responsibility.
Create daily evaluation reports to verify in-network coverage and obtain required referrals and prior authorizations.
Answer patient phone calls promptly and address patient concerns.
Obtain accurate insurance information and provide patients with fee schedules and insurance information.
Prepare, maintain, retrieve, and distribute medical records as needed.
Ensure all preoperative testing and documentation are completed before procedures.
Process Mission Vision and patient assistance program applications.