Patient Service Representative - Family Medicine
About The Position
The Patient Service Representative (PSR) provides efficient, effective, high-quality customer service and practice support through general office duties, including scheduling, coding, registration, and billing. The role supports providers and connects with patients to help ensure a seamless, compassionate experience. It also helps maximize revenues by collecting payments at the time of service and entering accurate, up-to-date billing information into the patient accounting system, and assists clinical staff in maintaining accurate medical records. The position is based at Advocate Medical Group Primary Care in South Holland, Illinois. The schedule is Monday through Friday from 11:30 a.m. to 8 p.m., with two weekends worked per month: one half day and one full day. The role is full time at 40 hours per week.
Requirements
- High school diploma or equivalent.
- One to two years of related customer service experience.
- Experience handling difficult callers, customers, or patients.
- Ability to function in a high-volume, multitask environment and a crowded or closely shared workspace.
- Ability to work under stressful conditions with demanding customers.
- Must be able to lift up to 35 pounds without help. For patient lifts over 35 pounds, or when a patient cannot assist, patient-handling equipment is expected to be used with at least one other associate when available; unique patient-lifting or movement situations are assessed case by case.
- Exposure to ill patients.
Responsibilities
- Provide efficient, high-quality service to patients arriving for appointments or contacting the practice by phone or in person for appointments or information about tests and procedures, bills and charges, referrals, and other matters.
- Enter patient and payer billing information at the time of service and follow up accurately on missing information.
- Collect payments at the time of service and enter accurate, up-to-date billing information into the patient accounting system.
- Uphold medical group and practice standards for accurate and timely medical records.
- Assist clinical staff in maintaining accurate medical records.
- Provide general office support, including scheduling, coding, and registration.
Benefits
- Paid time off programs
- Medical, dental, vision, life, and short- and long-term disability benefits
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Adoption assistance
- Paid parental leave
- Defined contribution retirement plans with employer match
- Financial wellness programs
- Educational Assistance Program
- Premium pay such as shift or on-call pay, based on the teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
