Patient Scheduling Representative - Family Medicine

University of Wisconsin Hospitals and Clinics Authority • Janesville, WI

2d

About The Position

The Patient Scheduling Representative supports Family Medicine clinic operations by scheduling appointments through phone, in-person, and electronic correspondence. The role handles incoming calls from patients and their families to help meet their appointment scheduling needs, makes outgoing calls to arrange appointments, and coordinates with clinic staff so patients receive appropriate care in a timely manner. The position is full-time, 100% FTE, on a weekday day schedule. Hours are Monday through Friday within 7:30 a.m. to 5:00 p.m.; hours may vary with clinic operational needs, and no weekend rotation is required. Starting pay is $19.59 per hour, with relevant work experience considered when determining starting base pay.

UW Health Clinics provide primary and specialty care across more than 80 locations in Dane County and surrounding areas, with a focus on high-quality care and a compassionate patient and family experience.

Requirements

• No minimum education is required.
• At least 6 months of previous experience in an office or customer service environment.

Nice To Haves

• High school diploma or equivalent.
• Associate’s degree or bachelor’s degree in Business Administration, Healthcare, or a related field.
• Previous experience working in healthcare.
• Previous experience scheduling patients.
• Previous experience answering phones and greeting clients or customers in person.

Responsibilities

• Schedule appointments by phone, in person, or through electronic correspondence.
• Answer incoming calls from patients and their families and assist with appointment scheduling.
• Make outgoing calls to patients to schedule appointments.
• Coordinate with clinic staff to help ensure patients receive appropriate care in a timely manner.

Benefits

• Health and dental insurance.
• Paid time off.
• Retirement plans.
• Two-week paid parental leave.
• Adoption assistance.
• Flexible schedule and shift options intended to support work-life balance.
• Resources through the UW Health Employee Wellbeing Department supporting emotional, financial, and physical well-being.
• Tuition benefits for coursework associated with career advancement.
• Referral bonus for referring applicants to open, posted positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed