Patient Scheduling Representative - Family Medicine
About The Position
The Patient Scheduling Representative supports Family Medicine clinic operations by helping patients and their families arrange appointments. The representative schedules appointments by phone, in person, and through electronic correspondence; handles incoming calls and makes outgoing calls to patients; and coordinates with clinic staff to help ensure patients receive appropriate care in a timely manner. This is a full-time, 100% FTE, day-shift position. The schedule is Monday through Friday within the hours of 7:30 a.m. to 5:00 p.m., with no weekend rotation required. Hours may vary based on clinic operational needs. Starting pay is $19.59 per hour; relevant work experience will be considered when determining starting base pay.
Requirements
- At least 6 months of previous experience in an office or customer service environment.
Nice To Haves
- High school diploma or equivalent.
- Associate’s or bachelor’s degree in Business Administration, Healthcare, or another related field.
- Previous experience working in healthcare.
- Previous experience scheduling patients.
- Previous experience answering phones and greeting clients or customers in person.
Responsibilities
- Schedule appointments by phone, in person, or through electronic correspondence.
- Take incoming calls from patients and their families to assist with appointment scheduling.
- Make outgoing calls to patients to schedule appointments.
- Coordinate with clinic staff to help ensure patients receive appropriate care in a timely manner.
Benefits
- Health insurance
- Dental insurance
- Paid time off
- Retirement plans
- Two weeks of paid parental leave
- Adoption assistance
- Flexible schedule and shift options intended to support work-life balance
- Resources through the UW Health Employee Wellbeing Department supporting emotional, financial, and physical well-being
- Tuition benefits for coursework associated with career advancement
- Referral bonus for referring people who apply for open, posted positions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
