Patient Access Representative I
Mass General Brigham • Boston, MA10d • $18 - $25 • Onsite
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Patient Access Representative I, Part-Time
Mass General Brigham•Boston, MA
•$18 - $25•Onsite
About The Position
The Patient Access Representative I is responsible for ensuring a smooth and efficient patient check-in and discharge process. The role provides customer service, collects patient information, verifies insurance coverage, explains policies and procedures, and responds to patient questions. This position does not require patient care. It is an onsite, regular part-time role at 75 Francis Street, with 32 scheduled hours per week on the day shift.
Requirements
- High school diploma or equivalent required.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Strong attention to detail and problem-solving abilities.
- Basic computer proficiency.
Nice To Haves
- One to two years of admitting, scheduling, registration, or insurance verification experience preferred.
- Knowledge of medical terminology and insurance verification procedures preferred.
Responsibilities
- Greet patients in a professional and friendly manner.
- Collect and verify patient demographic and insurance information and enter information into systems.
- Schedule appointments and confirm patient information.
- Explain insurance and billing policies and procedures to patients.
- Process payments and provide receipts.
- Obtain pre-authorization for procedures as needed.
- Address patient questions, concerns, and issues, escalating complex or difficult situations to patient access senior staff or a manager.
Benefits
- Comprehensive benefits.
- Career advancement opportunities.
- Differentials, premiums, and bonuses as applicable.
- Recognition programs.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
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