Patient Access Representative

Parrish Medical Center•Titusville, FL

10d

About The Position

The Patient Access Representative (PARI) performs patient registrations at Parrish Healthcare hospitals and off-site locations. The role interviews patients and other responsible individuals to collect demographic, insurance, and clinical information for entry into the electronic medical record (EMR), and contacts providers when needed. The representative promotes and demonstrates Parrish Healthcare’s Culture of Choice® and exemplifies its philosophies, mission, and values. This position reports to the Patient Access Manager and/or Supervisor.

Requirements

High school diploma or GED required.
No prior experience required.
Must follow EMTALA, HIPAA, and other applicable regulatory guidelines.

Nice To Haves

One to two years of related experience preferred.

Responsibilities

Interview patients, relatives, or other responsible individuals to obtain necessary information.
Conduct interactions professionally and follow H.E.A.R.T. guidelines to provide exemplary customer service.
Ensure information entered into the system is accurate, complete, and free of errors.
Complete required verifications, signatures, and authorizations accurately and on time.
Explain policies regarding services, pricing, insurance billing, and account payments.
Obtain or create copies of supporting documentation and save them according to policy.
Work with physician offices and ancillary departments, providing information or forwarding relevant documents as needed.
Answer incoming calls promptly and professionally.
Make outgoing calls to patients and providers to obtain updated or corrected order information as needed.
Meet or exceed performance expectations and complete work within required timeframes.
Attend in-service presentations and complete mandatory education and assigned classes by established deadlines, including annual net learning modules.
Follow the Code of Conduct philosophy, Mission and Value Statement, EMTALA, HIPAA, and other regulatory guidelines.
Identify departmental and hospital problems or safety issues that could put patients, visitors, or staff at risk, and report medical errors or safety concerns through the hotline, RL, or directly to a Supervisor, Manager, or Director.
Know and follow fire, disaster, and safety procedures and regulations applicable to the work area.
Perform similar or related duties as assigned.