Patient Access Representative - Financial Clearance/Medication Authorization (Full-time; Days) - LCMC Health Westpark Campus

LCMC Health • Irvine, CA

4d • Onsite

About The Position

The Patient Access Representative (PAR) helps create a smooth, supportive experience for patients and families throughout their healthcare journey. The role combines customer service, problem-solving, and attention to detail in a fast-paced healthcare environment. Responsibilities may include scheduling appointments, verifying insurance, assisting with admissions, and helping patients understand their financial responsibilities. The position is at LCMC Health Westpark Campus and is full-time, day shift.

The role supports patients from scheduling and registration through financial guidance, helping create clarity, confidence, and connection at each step. The job summary describes the general nature of the work and is not an exhaustive list; responsibilities may be amended to meet organizational needs.

Requirements

• High school diploma or GED, or equivalent experience.
• Strong customer service and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Comfort working with patient registration, scheduling, insurance verification, and financial processes.
• Basic computer proficiency and ability to learn healthcare systems quickly.
• Strong organizational and time management skills.
• Ability to stay organized and calm in a fast-paced environment, communicate clearly, multitask accurately, and interact compassionately and professionally.

Nice To Haves

• Two years of customer service and/or healthcare experience preferred.

Responsibilities

• Greet and assist patients, families, and visitors in person and by phone.
• Schedule appointments and coordinate patient services accurately and efficiently.
• Register patients and update demographic, insurance, and guarantor information.
• Verify insurance eligibility and collect required documentation.
• Support admissions, transfers, discharges, and bed placement processes as needed.
• Explain financial responsibilities, collect payments, and connect patients with financial assistance resources.
• Answer calls and direct patients to the appropriate departments and services.
• Collaborate with clinical and support teams to help ensure a seamless patient experience.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED