Patient Access Lead (Full-time; Days) - LCMC Health Westpark Campus
About The Position
The Patient Access Lead supports smooth patient registration, scheduling, admissions, check-in, and financial processes at LCMC Health Westpark Campus. The role provides customer service to patients and families while serving as a knowledgeable resource for the Patient Access team. The lead helps resolve account and work-queue issues, train and support team members, coordinate assignments and coverage, and work with supervisors and managers to identify process improvements. This is a fast-paced healthcare environment where accuracy, problem-solving, teamwork, and compassionate service are important.
Requirements
- High school diploma or equivalent.
- At least 2 years of customer service or healthcare experience.
- Strong customer service and communication skills.
- Experience with patient registration, scheduling, insurance verification, or related healthcare processes.
- Confidence navigating computer systems and resolving account issues.
- Excellent organizational, multitasking, and problem-solving abilities.
- Collaborative mindset and willingness to support and train others.
- Ability to remain professional, patient, and positive in a busy healthcare environment.
Responsibilities
- Welcome patients and families and provide exceptional customer service.
- Coordinate patient scheduling, registration, admissions, and check-in processes.
- Ensure patient demographics, insurance information, and documentation are accurate and complete.
- Verify insurance eligibility and help patients understand their financial responsibilities.
- Support point-of-service collections and maintain accurate financial records.
- Serve as a resource for Patient Access processes, systems, and day-to-day questions.
- Help onboard and train new team members and support ongoing peer development.
- Troubleshoot registration errors, work-queue issues, and escalated patient concerns.
- Help coordinate staff assignments and coverage to keep operations running smoothly.
- Collaborate with supervisors and managers to identify opportunities for process improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
