Patient Access Associate - Central Scheduling (Full-time; Days) - LCMC Health Westpark Campus

LCMC Health • New Orleans, LA

5d

About The Position

The Patient Access Associate in Central Scheduling & Financial Clearance connects with patients before their visits. The role schedules appointments, verifies insurance, and helps patients understand their expected financial responsibilities. It supports smoother visits and a better experience for patients and care teams by providing accurate, clear, and empathetic communication among patients, providers, and payers.

Requirements

• High school diploma/GED or equivalent, or two years of work experience.
• Strong customer service and communication skills.
• Attention to detail and comfort working with insurance and financial data.
• Ability to explain complex information in a clear, patient-friendly way.

Responsibilities

• Schedule and coordinate patient appointments across clinic and hospital services.
• Verify insurance eligibility and obtain authorizations as needed.
• Review and confirm demographic and financial information.
• Explain financial responsibility, estimates, and payment options.
• Assist patients with financial assistance or referrals when appropriate.
• Communicate with clinical teams to ensure visits are financially cleared.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED