About The Position
The Patient Access Associate – Financial Clearance helps patients feel informed, prepared, and supported before receiving care. The role schedules appointments, verifies insurance, explains financial responsibility, and collects payments to support a smooth patient experience and help prevent delays. The associate works with patients, providers, and care teams in a fast-paced healthcare environment, bringing accuracy, empathy, and teamwork to patient access and financial clearance activities.
Requirements
- High school diploma/GED or equivalent, or 2 years of work experience.
- Strong customer service and communication skills.
- Ability to multitask and problem-solve efficiently.
- Comfort working with insurance verification, patient registration, and financial processes.
- Attention to accuracy and confidentiality in all patient interactions.
- Detail-oriented and highly organized.
- Ability to explain complex information in a calm, patient-friendly way.
- Ability to thrive in a fast-paced environment with multiple priorities.
- Ability to balance compassion with confidence during financial conversations.
Responsibilities
- Schedule patient appointments and coordinate registrations.
- Verify insurance coverage, eligibility, and demographic information.
- Create and update patient accounts accurately and efficiently.
- Collect and scan required documentation, including IDs, insurance cards, and authorizations.
- Explain copays, balances, estimates, and financial responsibility to patients.
- Collect point-of-service payments and support financial assistance processes when needed.
- Resolve registration and work queue errors in a timely manner.
- Communicate updates clearly with providers and internal teams.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
