Patient Access Representative (Full-time; Days) - LCMC Health Westpark Campus

LCMC Health • New Orleans, LA

9d

About The Position

The Patient Access Representative (PAR) helps create a smooth and supportive experience for patients and families throughout their healthcare journey. The role combines customer service, problem-solving, and attention to detail in a fast-paced healthcare environment. Responsibilities include scheduling appointments, verifying insurance, assisting with admissions, and helping patients understand financial responsibilities. The position works with clinical and support teams to help ensure a seamless patient experience.

Requirements

• High school diploma or GED, or equivalent experience.
• Strong customer service and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Comfort working with patient registration, scheduling, insurance verification, and financial processes.
• Basic computer proficiency and ability to learn healthcare systems quickly.
• Strong organizational and time management skills.
• Ability to stay organized and calm in a fast-paced environment, multitask accurately, and communicate clearly and confidently.
• Compassionate, professional, and solutions-focused approach.

Nice To Haves

• Two years of customer service and/or healthcare experience preferred.

Responsibilities

• Greet and assist patients, families, and visitors in person and by phone.
• Schedule appointments and coordinate patient services accurately and efficiently.
• Register patients and update demographic, insurance, and guarantor information.
• Verify insurance eligibility and collect required documentation.
• Support admissions, transfers, discharges, and bed placement processes as needed.
• Explain financial responsibilities, collect payments, and connect patients with financial assistance resources.
• Answer calls and direct patients to appropriate departments and services.
• Collaborate with clinical and support teams to help ensure a seamless patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED