Patient Access Representative

Mosaic Community Health•Bend, OR

10d•Onsite

About The Position

The Patient Access Representative works from Mosaic Community Health’s administrative office in its centralized call center and supports the various ways the organization interacts with patients. The role answers and routes incoming calls in a timely, professional, and courteous manner; responds to patient questions; schedules appointments; enters documentation and routes encounters using electronic health record (EHR) software; and establishes new patients over the phone before their first appointment. The position also handles pre-registration, registration, and pre-verification for new and established patients.

Requirements

Knowledge of standard office policies and procedures.
Knowledge of standard office machines, including copier, fax, shredder, multi-line telephone, and printers.
Excellent customer service skills and the ability to handle dissatisfied patients effectively and respectfully.
Computer literacy and typing skills.

Nice To Haves

Fluency in Spanish is helpful.
Knowledge of Microsoft Office software products is preferred.

Responsibilities

Answer incoming calls and transfer or route messages to the appropriate clinic, pool, or individual.
Answer patient questions and provide timely, accurate, high-quality customer service.
Schedule patients according to established provider schedules and clinic protocols.
Promote, educate patients about, and troubleshoot MyChart use and issues.
Enter documentation and route encounters using EHR software.
Establish new patients over the phone before their first appointment.
Handle pre-registration, registration, and pre-verification for new and established patients.