Patient Access Representative
About The Position
The Patient Access Representative at Cary Medical Center collects and enters patient demographic and insurance information accurately while providing exceptional customer service. The role emphasizes patient safety, satisfaction, accuracy, confidentiality, and professionalism, and helps create a positive experience for patients from arrival onward. The position is full-time, scheduled for 40 hours per week on days, and is classified as non-exempt. The stated pay range is $17.25–$25.40 per hour; starting pay depends on factors including experience, education, certifications, internal equity, and market conditions. The representative greets and assists patients and visitors, answers and routes calls, verifies and maintains account information, resolves registration and claim edits, and supports charge entry and claim processing. Depending on the unit, the role may also involve scheduling appointments and referrals, forwarding referrals, and calling patients with appointment reminders. Additional work includes maintaining records, preparing documentation for visits, scanning documents into computerized systems, and performing clerical tasks. The position requires compliance with applicable laws and regulations. Depending on department staffing needs, nights, weekends, and holidays may be requested.
Requirements
- Knowledge and skill in Microsoft Office documents, including Word, Excel spreadsheets, and PowerPoint.
- Ability to answer phones and communicate courteously and professionally.
- Interpersonal and customer service skills.
- High standard of responsibility, accountability, and flexibility.
- Availability to work nights, weekends, and holidays may be requested depending on department staffing needs.
Nice To Haves
- High school diploma or GED, preferred.
- Previous medical office experience, preferred.
Responsibilities
- Greet and assist patients and visitors.
- Answer incoming calls promptly and direct them appropriately when necessary.
- Obtain, review, and maintain patient demographic and insurance information.
- Verify patient account information through automated processes, registration interfaces, patient contact, or payer contact; research missing or incorrect information and update account activity appropriately.
- Resolve registration and claim edits and complete registration reports to support charge entry and claim submissions.
- Schedule patient appointments and referrals when applicable to the unit.
- Forward referrals to other providers as directed when applicable to the unit.
- Maintain patient medical records and ensure appropriate information is ready for each visit.
- Perform clerical duties such as typing, photocopying, and faxing.
- Make reminder calls for upcoming patient appointments when applicable to the unit.
- Scan documentation, including insurance information and consent forms, into computerized systems.
- Perform other duties as assigned.
- Comply with local, state, and federal laws and regulations.
Benefits
- Comprehensive benefits package including health, dental, and vision coverage, retirement, and paid time off.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
