Optometric Technician Jobs

About The Position

Requirements

• High school graduate or equivalent.
• At least one year of strong customer service experience, internal or external.
• Leadership skills.
• Strong communication and listening skills.
• Problem-solving ability.
• Organization skills.
• Strong interpersonal skills.
• Ability to assess priorities and manage multiple tasks and deadlines in a fast-paced environment.
• Ability to work autonomously.
• Knowledge of an office environment.
• Strong basic math skills.

Nice To Haves

• Experience in retail and/or optical.
• Experience in healthcare.

Responsibilities

• Present a professional image and promptly greet patients with a smile.
• Answer telephone calls promptly in a friendly and courteous manner.
• Assist the optometrist with eye examinations, including privately obtaining medical histories, preparing patients, and performing tests to support diagnosis and treatment.
• Ask open-ended questions to understand the relevance of patient information and needs.
• Review prescriptions and patient information carefully, identify special needs, and consult with the Optician, Managing Doctor, or Retail Management when necessary.
• Treat indecisive or difficult patients with patience and courtesy.
• Complete work accurately and thoroughly despite time pressure and patient volume.
• Identify dissatisfied patients and act quickly to resolve their concerns effectively.
• Use appointment-booking, scheduling, and computer procedures appropriately.
• Handle and file patient records in an organized and efficient manner in accordance with HIPAA.
• Support exam retention and cultivation through NEE calls, 24-hour confirmation calls, and no-show callbacks.
• Place contact lens trial orders, check that contact lenses have not expired, and keep the contact lens room neat and orderly.
• Use the CIAO system to enter patient data, insurance information, eye care services, fees, and prescription information accurately.
• Help maintain a safe working environment for associates, customers, and patients.
• Support visual merchandising compliance in exam lanes, the assessment room, and the contact lens area.
• Adapt to different examination scenarios and interact effectively with patients and staff.
• Perform pre-examination testing accurately and explain measurements to patients, answering their questions.
• Use clinical and product knowledge to coach and guide patients on contact lens care and handling.
• Maintain and disinfect equipment and provide clinical support to the optometrist as needed.
• Monitor and maintain supplies and contact lens inventory in exam rooms.
• Support retail operations as capacity and patient demand allow.

Benefits

• Health care.
• Retirement savings.
• Paid time off/vacation.
• Employee discounts.
• A competitive bonus and/or commission plan may be offered.