Optometric Technician

EssilorLuxottica Group•Glen Allen, VA

7d•$18 - $26

About The Position

The Optometric Technician creates value for patients by delivering the LensCrafters Experience and ensuring high-quality optometric care. The role supports the patient experience before, during, and after exams, helps meet store performance indicators, and connects the doctor and retail functions. The technician assists the optometrist with examinations, collects medical histories, prepares patients, performs pre-examination tests, enters patient, insurance, service, and prescription information, and provides clinical support. The role also includes scheduling and appointment follow-up, maintaining patient records in accordance with HIPAA, managing contact lens trials and supplies, maintaining and disinfecting equipment, supporting visual merchandising and retail operations, and resolving patient concerns. The position is part-time. The posted pay range is $17.98–$25.60. Pay is determined by factors including geography, experience, qualifications, skills, and local minimum wage requirements. A competitive bonus and/or commission plan may also be offered. Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.

Requirements

High school graduate or equivalent.
Minimum of one year of strong internal or external customer service skills.
Leadership skills.
Strong communication and listening skills.
Problem-solving ability.
Organizational skills.
Strong interpersonal skills.
Ability to assess priorities and manage multiple tasks and deadlines in a fast-paced environment.
Ability to work autonomously.
Knowledge of an office environment.
Strong basic math skills.

Nice To Haves

Experience in retail and/or optical.
Experience in healthcare.

Responsibilities

Greet patients promptly and professionally, answer telephone calls courteously, and provide a positive patient experience.
Assist the optometrist with eye examinations, including privately obtaining medical history and preparing patients for exams.
Perform pre-examination tests accurately and explain measurements to patients.
Review prescriptions and patient information carefully, identify special needs, and consult with the Optician, Managing Doctor, or Retail Management when necessary.
Handle patient records efficiently and in accordance with HIPAA.
Use appointment-book and scheduling procedures and make exam-retention follow-up calls, including NEE calls, 24-hour confirmation calls, and no-show callbacks.
Enter customer and patient data, insurance information, eye-care services, fees, and prescription information accurately in the CIAO system.
Place contact lens trial orders, check for expired contact lenses, and keep the contact lens room neat and orderly.
Use clinical and product knowledge to coach patients on contact lens care and handling.
Maintain and disinfect equipment and provide clinical support to the optometrist as needed.
Monitor and maintain exam-room supplies and contact lens inventory.
Identify and address unsatisfied patients and handle difficult or indecisive patients with patience and courtesy.
Maintain accuracy and thoroughness under time pressure and high patient volume.
Maintain a safe working environment and support visual merchandising compliance in exam lanes, the assessment room, and the contact lens area.
Adapt to different examination scenarios and maintain personable interactions with patients and staff.
Support retail operations as capacity and patient demand allow.