Optometric Technician

AEG Vision • Plano, TX

3d

About The Position

At AEG, the Optometric Technician works alongside Optometrists to support patient care and education and help deliver an efficient, high-quality patient experience. The role conducts pre-testing procedures, assists with specialty diagnostic testing, performs post-exam tasks, and manages the doctor’s appointment schedule.

The technician performs preliminary patient evaluations, interviews patients before their visits, maintains records in compliance with HIPAA and applicable company, federal, and state policies, and responds to patient inquiries while referring matters to the Optometrist when necessary. The role may also involve scheduling referrals and follow-up visits, documenting findings in electronic health records, supporting medical documentation and billing tasks, and performing contact lens instruction and inventory management.

Additional duties include confirming and rescheduling appointments, completing end-of-day tasks, maintaining the cleanliness and appearance of the practice, and potentially acting as a scribe or performing refractions. Other practice duties may be assigned as requested.

Requirements

• Experience evaluating patients for eye exams and dispensing eye exam medications.
• Familiarity with medical terminology associated with eye treatment.
• Experience maintaining patient records and files in accordance with HIPAA regulations.
• High school diploma or GED.
• Strong attention to detail and ability to work under pressure in a fast-paced environment.
• PC skills, including Microsoft Office, Windows, and word processing.
• Demonstrated ability to collaborate in a team environment.
• Excellent verbal and written communication skills for professional collaboration with coworkers and patients.

Nice To Haves

• Industry certification such as CPO, CPOA, or CPOT.

Responsibilities

• Perform preliminary patient evaluations before Optometrist exams, including dilation, topical and diagnostic medication administration, Optomap, autorefractor, and visual acuity procedures.
• Interview patients before their Optometrist visit to identify medical issues and reasons for the visit and communicate relevant details to the Optometrist.
• Schedule ophthalmology referrals, diagnostic follow-up visits, and other specialty referrals when required, and complete related paperwork.
• Record and maintain patient records and files in compliance with company, federal, and state policies, including HIPAA.
• Respond to patient telephone inquiries about medication, treatment, or problems, referring patients to the Optometrist as necessary.
• Perform diagnostic testing using specialty equipment such as OCT, Visual Field, Pachymetry, and retinal cameras when required.
• Document medical findings and communications between the Optometrist and patient in electronic health records and assist with related medical documentation, including checking CPT codes and billing for post-operative care and office visits at participating practices.
• Maximize schedule utilization by confirming appointments, contacting patients from recall listings, and reaching out to no-shows and canceled patients to reschedule.
• Conduct contact lens insertion and removal classes, manage contact lens trial inventory, check in lenses, and take contact lens orders in person or by phone.
• Complete end-of-day responsibilities, including opti-schedule wrap-up and the end-of-day checklist.
• Clean and organize frame boards, displays, mirrors, work benches, and office areas to maintain the practice’s cleanliness and visual appeal.
• Act as a scribe for the Optometrist or perform refractions when requested.
• Perform other duties within the practice as requested.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED