Optometric Technician

EssilorLuxottica Group•Boca Raton, FL

6d•$26

About The Position

The Optometric Technician helps deliver the LensCrafters patient experience and ensures patients receive high-quality optometric care. The role supports the optometrist during examinations, helps connect clinical and retail functions, and contributes to the store’s key performance indicators through effective execution of the patient experience before, during, and after exams. The technician greets and assists patients, gathers medical histories, performs pre-examination tests, and provides clear explanations of measurements and contact lens care. The role also manages patient records and data, supports appointment and exam retention activities, maintains clinical equipment and inventory, and helps keep examination and contact lens areas clean, organized, safe, and visually compliant. Retail support is provided as capacity and patient demand allow.

Requirements

High school graduate or equivalent.
At least one year of strong customer service experience, internal or external.
Leadership skills.
Strong communication and listening skills.
Problem-solving ability.
Organization skills.
Strong interpersonal skills.
Ability to assess priorities and manage multiple tasks and deadlines in a fast-paced environment.
Ability to work autonomously.
Knowledge of an office environment.
Strong basic math skills.

Nice To Haves

Experience in retail and/or optical.
Experience in healthcare.

Responsibilities

Present a professional image and promptly greet patients with a smile.
Answer telephone calls promptly in a friendly and courteous manner.
Assist the optometrist with eye examinations, including privately obtaining medical histories, preparing patients, and performing tests to support diagnosis and treatment.
Ask open-ended questions to understand the relevance of patient information and needs.
Review prescriptions and patient information carefully, identify special needs, and consult with the Optician, Managing Doctor, or Retail Management when necessary.
Treat indecisive or difficult patients with patience and courtesy.
Complete work accurately and thoroughly despite time pressure and patient volume.
Identify dissatisfied patients and act quickly to resolve their concerns effectively.
Use appointment-booking, scheduling, and computer procedures appropriately.
Handle and file patient records in an organized and efficient manner in accordance with HIPAA.
Support exam retention and cultivation through NEE calls, 24-hour confirmation calls, and no-show callbacks.
Place contact lens trial orders, check that contact lenses have not expired, and keep the contact lens room neat and orderly.
Use the CIAO system to enter patient data, insurance information, eye care services, fees, and prescription information accurately.
Help maintain a safe working environment for associates, customers, and patients.
Support visual merchandising compliance in exam lanes, the assessment room, and the contact lens area.
Adapt to different examination scenarios and interact effectively with patients and staff.
Perform pre-examination testing accurately and explain measurements to patients, answering their questions.
Use clinical and product knowledge to coach and guide patients on contact lens care and handling.
Maintain and disinfect equipment and provide clinical support to the optometrist as needed.
Monitor and maintain supplies and contact lens inventory in exam rooms.
Support retail operations as capacity and patient demand allow.