Optometric Technician

EssilorLuxottica Group•Aurora, IL

About The Position

The Optometric Technician delivers the LensCrafters patient experience by helping ensure patients receive high-quality optometric care. The role supports the optometrist during examinations, connects the doctor and retail functions, and contributes to the store’s performance by ensuring a smooth patient experience before, during, and after exams. The technician greets and assists patients, collects medical histories, prepares patients for examinations, performs pre-examination tests, and explains measurements. The role also handles patient records and data, appointments and follow-up calls, contact lens orders and inventory, equipment maintenance and disinfection, and exam-area organization. The technician provides guidance on contact lens care, helps resolve patient concerns, maintains a safe and compliant environment, and supports retail operations as capacity and patient demand allow.

Requirements

High school graduate or equivalent.
At least one year of strong customer service experience, internal or external.
Leadership skills.
Strong communication and listening skills.
Problem-solving ability.
Organization skills.
Strong interpersonal skills.
Ability to prioritize and manage multiple tasks and deadlines in a fast-paced environment.
Ability to work autonomously.
Knowledge of an office environment.
Strong basic math skills.

Nice To Haves

Experience in retail and/or optical.
Experience in healthcare.

Responsibilities

Greet patients promptly and professionally, and answer telephone calls in a friendly and courteous manner.
Assist the optometrist with eye examinations, including obtaining medical histories, preparing patients, and performing tests to support diagnosis and treatment.
Review prescriptions and patient information carefully, identify special needs, and consult with the Optician, Managing Doctor, or Retail Management when necessary.
Provide patient service with patience and courtesy, including addressing difficult or indecisive patients and resolving dissatisfaction promptly.
Work accurately and thoroughly despite time pressure and high patient volume.
Use appointment-booking and scheduling procedures and operate relevant computer systems.
Handle and file patient records in an organized manner in accordance with HIPAA.
Support exam retention and cultivation through NEE calls, 24-hour confirmation calls, and no-show call-backs.
Place contact lens trial orders, check for expired lenses, and keep the contact lens room neat and organized.
Use the CIAO system to enter customer and patient data, insurance information, eye-care services and fees, and prescription information accurately.
Maintain a safe working environment for associates, customers, and patients.
Support visual merchandising compliance in exam lanes, the assessment room, and the contact lens area.
Adapt to different examination scenarios and interact positively with patients and staff.
Explain pre-examination measurements and answer patients’ questions.
Use clinical and product knowledge to coach patients on contact lens care and handling.
Maintain and disinfect equipment and provide clinical support to the optometrist as needed.
Monitor and maintain supplies and contact lens inventory in exam rooms.
Support retail operations as capacity and patient demand allow.