Optometric Technician - The Gardens
About The Position
Warby Parker is seeking an Optometric Technician to work alongside Optometrists and help provide eye exam patients with a positive experience in a high-volume retail setting. The role includes managing patient flow, performing preliminary testing and collecting clinical data, supporting in-person and video-assisted appointments, and assisting new contact lens wearers with insertion and removal training. The technician supports patients throughout the appointment-booking process, helps maintain accurate records and prepare reports, and ensures the exam room, equipment, and contact lens trials are organized, clean, maintained, and calibrated. The role also requires following applicable government regulations, privacy policies, and company procedures, and may include supporting the retail sales team as directed by the Store Leader.
Requirements
- Professional, articulate, and compassionate approach to patient care.
- Ability to collaborate and communicate effectively with doctors, the store team, and patients.
- Strong multitasking, organization, and time-management skills to prioritize appointments and maintain efficient patient flow.
- Ability to think outside the box when needed.
- Precision, comfort with technology, and ability to learn and use new medical applications quickly.
- Interest in working alongside a doctor in a high-volume retail setting.
Nice To Haves
- At least 1 year of experience in a medical environment supporting doctors.
- Strong knowledge of eyewear and ability to describe product features and benefits accurately.
- Working knowledge of G Suite.
- Previous work experience in optometry, electronic health records, or medical care.
- Familiarity with healthcare technology systems and equipment, including EMR systems, retinal cameras, and exam room equipment.
- Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician).
Responsibilities
- Serve as the primary liaison between the doctor and patient and establish rapport with eye exam patients.
- Collect preliminary clinical data, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
- Support in-person and video-assisted eye exam appointments as available.
- Train new contact lens wearers in insertion and removal, and train additional team members to deliver this training as directed by the Store Leader.
- Assist patients and the store team with appointment confirmation, annual exam outreach, and contact lens follow-up.
- Manage patient flow through the eye exam process efficiently.
- Help the doctor maintain accurate records of collected data.
- Help prepare reports for other medical professionals as needed.
- Follow governmental regulations, privacy policies such as HIPAA/PIPEDA, and company procedures.
- Prepare and maintain an organized exam room, replenish supplies, keep contact lens trials up to date, maintain equipment cleanliness, and perform ongoing maintenance and calibration as needed.
- Support the retail sales team as directed by the Store Leader.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Life and AD&D insurance
- Paid sick leave
- Paid holidays
- Vacation days
- Retirement savings plan (401(k))
- Parental leave
- Short-term disability
- Employee Stock Purchase Plan
- Employee Assistance Program (EAP)
- Bereavement support
- Optical Education Reimbursement
- Free eyewear
- Variable compensation for eligible employees
- Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
