Client Advisor - The Gardens
About The Position
The Client Advisor provides personalized, high-touch service and expert wardrobe guidance to clients, delivering an elevated bespoke and ready-to-wear experience. The role focuses on building lasting client relationships, growing a personal client book, and achieving individual and store sales goals while representing the brand with professionalism and discretion. The Client Advisor advises clients on luxury suiting, tailoring, fabrics, fit, and style coordination; conducts wardrobe consultations and styling sessions; and develops Made-to-Measure business through fabric consultation, measurement taking, fit evaluation, and trim and styling guidance. The role also supports boutique visual and operational standards, keeps current on collections and industry trends, and collaborates with tailors and production teams to ensure a seamless client experience.
Requirements
- At least 2 years of experience in luxury fashion, suiting, or high-end retail.
- Strong understanding of men's and/or women's tailoring, fit, and fabrics.
- Clienteling experience and a proven ability to build and maintain long-term client relationships.
- Exceptional communication and presentation skills, with the ability to connect with discerning clientele.
- High attention to detail and a passion for outstanding service.
- Professional, polished appearance and demeanor.
- Proficiency in CRM and POS systems and the ability to manage and grow a personal client book.
- Flexibility to work retail hours, including evenings and weekends.
Responsibilities
- Provide each client with a personalized, high-touch experience by understanding their lifestyle, fit preferences, and wardrobe needs.
- Build and maintain an active client book through relationship building, outreach, and consistent follow-up.
- Advise clients on luxury suiting, tailoring, and style coordination to help them build timeless wardrobes.
- Conduct wardrobe consultations and styling sessions in-store and by appointment.
- Grow Made-to-Measure business by consulting with clients on fabrics, measurements, fit, trims, and styling, and by achieving custom clothing sales targets.
- Assist clients at close proximity with taking measurements and adjusting fit and styling.
- Achieve and exceed individual and store sales goals through exceptional service and product knowledge.
- Manage the full clienteling process, from initial introduction through post-sale follow-up and long-term relationship cultivation.
- Maintain visual and operational excellence within the boutique in keeping with brand standards.
- Stay informed about seasonal collections, fabric selections, and industry trends to educate clients.
- Collaborate with tailors and production teams to ensure proper fit and a seamless client experience.
- Represent the brand with professionalism, discretion, and authenticity.
Benefits
- Medical, dental, and vision coverage, if eligible.
- Term life insurance, if eligible.
- Paid vacation and holidays, if eligible.
- 401(k) with Company match, if eligible.
- Associate discount on Catalyst Brands merchandise.
- Eligible associates receive eight paid holidays during the calendar year; store hourly associates scheduled to work on a designated holiday receive additional compensation.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
