Optometric Technician - The Gardens

Warby Parker • Palm Beach, FL

2d

About The Position

Warby Parker is seeking an Optometric Technician to work alongside optometrists and help provide eye exam patients with a positive experience in a high-volume retail setting. The role supports the patient journey from appointment booking through the exam, including preliminary clinical data collection, contact lens insertion and removal training, and in-person or video-assisted appointments where available. The technician also helps maintain accurate records, prepare reports, keep the exam room and equipment organized and maintained, and support the retail sales team as directed by the Store Leader.

Requirements

• Professional, articulate, and compassionate approach to patient care.
• Effective and efficient team collaboration and communication with doctors, store team members, and patients.
• Strong multitasking, organization, and time-management skills to prioritize appointments and maintain efficient patient flow.
• Ability to think outside the box when needed.
• Precision, comfort with technology, and ability to quickly learn and effectively use new medical applications.
• Enthusiasm for working alongside a doctor in a high-volume retail setting.

Nice To Haves

• At least 1 year of experience in a medical environment supporting doctors.
• Strong knowledge of eyewear and ability to accurately describe product features and benefits.
• Working knowledge of G Suite.
• Previous work experience in optometry, electronic health records, or medical care.
• Familiarity with healthcare technology systems and equipment, such as EMR systems, retinal cameras, and exam room equipment.
• Completion of an Optometric Technician training program or CPOT certification.

Responsibilities

• Act as the primary liaison between the doctor and patient and build rapport with eye exam patients.
• Perform preliminary clinical data collection, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
• Support in-person and video-assisted eye exam appointments when available.
• Train new contact lens wearers in insertion and removal, and train additional team members as directed by the Store Leader.
• Support appointment booking and follow-up, including appointment confirmation, annual exam outreach, and contact lens follow-up.
• Manage patient flow through the eye exam process.
• Help the doctor maintain meticulous and accurate records of collected data.
• Help prepare reports for other medical professionals as needed.
• Follow governmental regulations, privacy policies such as HIPAA/PIPEDA, and company procedures.
• Prepare and maintain an organized exam room; replenish supplies, keep contact lens trials up to date, maintain equipment cleanliness, and perform ongoing maintenance and calibration as needed.
• Support the retail sales team as directed by the Store Leader.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days
• 401(k) retirement savings plan
• Parental leave, including for non-birthing parents
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical education reimbursement
• Free eyewear
• Overtime pay eligibility for non-exempt employees required to work more than 40 hours in a workweek

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed