Optometric Technician

EssilorLuxottica Group • Beavercreek, OH

7d

About The Position

The Optometric Technician creates value for patients by delivering the LensCrafters Experience and ensuring high-quality optometric care. The role supports the patient experience before, during, and after examinations, helps meet store performance indicators, and connects the doctor and retail functions.

The technician assists the optometrist with examinations and pre-examination testing, gathers patient medical histories, explains measurements, supports patients with contact lens care, and provides clinical support as needed. The role also includes patient scheduling and follow-up, accurate handling of records and data, maintaining equipment and supplies, and supporting a safe, organized, compliant examination environment. Retail support may be provided as capacity and patient demand allow.

Requirements

• High school graduate or equivalent.
• At least one year of strong customer service skills, internal or external.
• Leadership skills.
• Strong communication and listening skills.
• Problem-solving ability.
• Organization skills.
• Strong interpersonal skills.
• Ability to assess priorities and manage multiple tasks and deadlines in a fast-paced environment.
• Ability to work autonomously.
• Knowledge of an office environment.
• Strong basic math skills.

Nice To Haves

• Experience in retail and/or optical.
• Experience in healthcare.

Responsibilities

• Present a professional image and greet patients promptly and warmly.
• Answer telephone calls promptly in a friendly and courteous manner.
• Assist the optometrist with eye examinations, including privately obtaining medical histories and preparing patients for examination.
• Ask open-ended questions to understand the patient’s needs and the relevance of information provided.
• Perform tests that support accurate diagnosis and treatment within an appropriate timeframe.
• Review prescriptions and patient information carefully, identify special needs, and consult with the Optician, Managing Doctor, or Retail Management when necessary.
• Treat indecisive or difficult customers and patients with patience and courtesy.
• Perform work accurately and thoroughly despite time pressure and patient volume.
• Identify unsatisfied patients and act promptly to resolve their concerns effectively.
• Use appointment-book and scheduling procedures and operate relevant computer systems.
• Handle and file patient records in an organized and efficient manner in accordance with HIPAA.
• Support exam retention and cultivation through NEE calls, 24-hour confirmation calls, and no-show callbacks.
• Place contact lens trial orders, check for expired contact lenses, and keep the contact lens room neat and orderly.
• Use the CIAO system to enter customer and patient data, insurance information, eye-care services, fees, and prescription information accurately.
• Maintain a safe working environment for associates, customers, and patients.
• Support visual merchandising compliance in examination lanes, the assessment room, and the contact lens area.
• Adapt to different examination scenarios and interact comfortably with patients and staff.
• Perform pre-examination testing accurately and explain measurements and answer patient questions.
• Use clinical and product knowledge to coach patients on contact lens care and handling.
• Maintain and disinfect equipment and provide clinical support to the optometrist as needed.
• Monitor and maintain supplies and contact lens inventory in examination rooms.
• Support retail operations as capacity and patient demand allow.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED