Optometric Technician

EssilorLuxottica Group • Beavercreek, OH

7d

About The Position

The Optometric Technician creates value for patients by delivering the LensCrafters Experience and ensuring high-quality optometric care. The role supports the store’s key performance indicators through a smooth patient experience before, during, and after eye examinations, and connects the doctor and retail functions.

The technician assists the optometrist with examinations, gathers patient medical histories, performs pre-examination tests, reviews prescriptions and patient information, and provides guidance on contact lens care. The role also handles appointment scheduling, patient records and data entry, exam-room supplies and equipment, and patient follow-up calls. The technician maintains a safe, organized environment, supports visual merchandising and retail operations as capacity and patient demand allow.

Requirements

• High school graduate or equivalent.
• At least one year of strong customer service skills, internal or external.
• Leadership skills.
• Strong communication and listening skills.
• Problem-solving ability.
• Organizational skills.
• Strong interpersonal skills.
• Ability to assess priorities and manage multiple tasks and deadlines in a fast-paced environment.
• Ability to work autonomously.
• Knowledge of an office environment.
• Strong basic math skills.

Nice To Haves

• Experience in retail and/or optical.
• Experience in healthcare.

Responsibilities

• Greet patients promptly and professionally, answer telephone calls courteously, and show patience with indecisive or difficult patients.
• Assist the optometrist with eye examinations by obtaining medical histories, preparing patients, and performing pre-examination tests accurately and in a timely manner.
• Review prescriptions and patient information carefully, identify special needs, and consult with the Optician, Managing Doctor, or Retail Management when necessary.
• Resolve situations involving unsatisfied patients promptly and effectively.
• Use appointment-book, scheduling, and computer procedures; handle and file patient records in accordance with HIPAA.
• Support exam retention and cultivation through NEE calls, 24-hour confirmation calls, and no-show call-backs.
• Place contact lens trial orders, check that contact lenses are not expired, and keep the contact lens room neat and orderly.
• Use the CIAO system to enter customer and patient data, insurance information, eye-care services and fees, and prescription information accurately.
• Maintain a safe working environment for associates, customers, and patients.
• Support visual merchandising compliance in exam lanes, the assessment room, and the contact lens area.
• Explain measurements and answer patient questions; use clinical and product knowledge to coach patients on contact lens care and handling.
• Maintain and disinfect equipment and provide clinical support to the optometrist as needed.
• Monitor and maintain exam-room supplies and contact lens inventory.
• Support retail operations as capacity and patient demand allow.
• Perform work accurately and thoroughly under time pressure and high patient volume; adapt to examination scenarios and interact effectively with patients and staff.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED