Optometric Technician

EssilorLuxottica Group•Aurora, IL

About The Position

The Optometric Technician creates exceptional value for patients by delivering the LensCrafters Experience and ensuring the highest quality optometric care. The role supports the store’s key performance indicators by ensuring flawless execution of the patient experience before, during, and after examinations, and by connecting the doctor and retail functions. The technician assists the optometrist with eye examinations, including obtaining medical histories, preparing patients, performing pre-examination tests, explaining measurements, and providing clinical support. The role also includes scheduling and patient follow-up, accurate handling of records and data, contact lens support, equipment maintenance, inventory management, maintaining a safe and organized work environment, and supporting retail operations as capacity and patient demand allow.

Requirements

High school graduate or equivalent.
At least one year of strong customer service skills, internal or external.
Leadership skills.
Strong communication and listening skills.
Problem-solving ability.
Organizational skills.
Strong interpersonal skills.
Ability to assess priorities and handle multiple tasks and deadlines in a fast-paced environment.
Ability to work autonomously.
Knowledge of an office environment.
Strong basic math skills.

Nice To Haves

Experience in retail and/or optical.
Experience in healthcare.

Responsibilities

Present a professional image and greet patients promptly and warmly; answer telephone calls in a friendly and courteous manner.
Assist the optometrist with eye examinations by obtaining medical histories privately, preparing patients, and performing tests to support accurate diagnosis and treatment within appropriate time frames.
Ask open-ended questions to understand the patient’s needs and explain the relevance of examination steps and measurements.
Review prescriptions and patient information carefully, identify special needs, and consult with the Optician, Managing Doctor, or Retail Management when necessary.
Treat indecisive or difficult patients with patience and courtesy, and act quickly to resolve patient dissatisfaction.
Work accurately and thoroughly despite time pressure and patient volume.
Use appointment-book and scheduling procedures and operate relevant computer systems.
Organize and file patient records in accordance with HIPAA requirements.
Support exam retention and cultivation through NEE calls, 24-hour confirmation calls, and no-show callbacks.
Place contact lens trial orders, check for expired contact lenses, and keep the contact lens room neat and orderly.
Use the CIAO system to enter patient data, insurance information, eye care services and fees, and prescription information accurately.
Maintain a safe working environment for associates, customers, and patients.
Support visual merchandising compliance in exam lanes, the assessment room, and the contact lens area.
Adapt to different examination scenarios and interact effectively with patients and staff.
Perform pre-examination testing accurately, explain measurements, and answer patient questions.
Use clinical and product knowledge to coach and guide patients on contact lens care and handling.
Maintain and disinfect equipment and provide clinical support to the optometrist as needed.
Monitor and maintain supplies and contact lens inventory in exam rooms.
Support retail operations as capacity and patient demand allow.