Optometric Technician
About The Position
The Optometric Technician creates value for patients by delivering the LensCrafters Experience and ensuring high-quality optometric care. The role supports store performance by providing a positive patient experience throughout and after the exam process and connecting the doctor and retail functions. The technician assists the optometrist with examinations, prepares patients, gathers medical history, performs pre-examination testing, and provides clinical support. The role also includes patient communication and service, scheduling and records management, accurate entry of patient, insurance, service, and prescription information, contact lens support, equipment maintenance, supply and inventory management, and assistance with retail as capacity and patient demand allow.
Requirements
- High school graduate or equivalent.
- At least one year of strong internal or external customer service skills.
- Leadership skills.
- Strong communication and listening skills.
- Problem-solving ability.
- Organization skills.
- Strong interpersonal skills.
- Ability to assess priorities and manage multiple tasks and deadlines in a fast-paced environment.
- Ability to work autonomously.
- Knowledge of an office environment.
- Strong basic math skills.
Nice To Haves
- Experience in retail and/or optical.
- Experience in healthcare.
Responsibilities
- Greet patients promptly and present a professional image; answer telephone calls in a friendly and courteous manner.
- Assist the optometrist with eye examinations, including privately obtaining medical history, preparing patients, and performing tests to support diagnosis and treatment.
- Review prescriptions and patient information carefully, identify special needs, and consult with the Optician, Managing Doctor, or Retail Management when needed.
- Provide courteous service to indecisive or difficult patients and resolve situations involving unsatisfied patients promptly and effectively.
- Work accurately and thoroughly under time pressure and in high patient-volume conditions.
- Use appointment-book and scheduling procedures and operate relevant computer systems.
- Handle and file patient records in an organized and efficient manner in accordance with HIPAA.
- Support exam retention and cultivation through NEE calls, 24-hour confirmation calls, and no-show callbacks.
- Place contact lens trial orders, check for expired contacts, and keep the contact lens room neat and orderly.
- Use the CIAO system to enter customer and patient data, insurance information, eye care services, fees, and prescription information accurately.
- Maintain a safe working environment for associates, customers, and patients.
- Support visual merchandising compliance in exam lanes, the assessment room, and the contact lens area.
- Adapt to different examination scenarios and interact effectively with patients and staff.
- Perform pre-examination testing accurately; explain measurements and answer patient questions.
- Use clinical and product knowledge to coach and guide patients on contact lens care and handling.
- Maintain and disinfect equipment and provide clinical support to the optometrist as needed.
- Monitor and maintain supplies and contact lens inventory in exam rooms.
- Support retail operations as capacity and patient demand allow.
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Employee discounts
- Competitive bonus and/or commission plan may be offered
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
