Optician Jobs

About The Position

Requirements

• High school diploma or GED.
• PC skills, including Microsoft Office, Windows, and word processing.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification is preferred but not required.
• At least one year of experience working as an Optician is strongly preferred.
• Experience with HIPAA requirements is preferred.
• Sales experience is preferred.

Responsibilities

• Deliver an extraordinary experience to each patient and explain customized product and service recommendations.
• Receive handoffs from technicians or doctors, ask about patients’ lifestyles and visual needs, and recommend suitable frames, lenses, lens treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
• Help patients select frames, lens types, and lens treatments, including tints and coatings, according to their needs and facial measurements.
• Educate patients about eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
• Explain medical and vision insurance eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the Electronic Health Record (EHR) and ALE system, and scan and attach required documentation to patient charts.
• Follow up on pending orders, ensure orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Inspect and dispense glasses, check and adjust fit, and ask patients for feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
• Inspect finished products for flaws and clean and polish lenses.
• Communicate with technicians and managers about patient information and order status.
• Keep frame boards, displays, mirrors, workbench, and office area clean and organized.
• Understand and analyze product issues, and accurately answer questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays