Certified Optician Lincoln Park

Big City Optical LLC•Chicago, IL

5d•$20 - $24•Onsite

About The Position

Big City Optical is seeking an Optician to support its mission of providing eye care in the community. The Optician is the main point of contact for new and current patients, working with optometrists’ recommendations to select lenses and frames that meet patients’ vision needs. The role accurately measures, fits, and adjusts frames and checks eyewear quality before it leaves the store. The Optician also helps patients understand lens options, keeps them informed about orders, provides customer service, completes administrative and insurance-billing tasks, and supports store inventory and operations. The position may require travel up to 10 miles to support coverage at other locations. The work environment typically has a moderate noise level. Physical duties include standing, walking, sitting, handling items, reaching, communicating, and periodically stooping, kneeling, crouching, climbing, or crawling. The employee must regularly lift or move up to 25 pounds and have close and distance vision, depth perception, and the ability to adjust focus.

Requirements

Strong communication and interpersonal skills, including the ability to engage effectively with diverse clientele.
Detail-oriented, with strong organizational and time-management skills.
Ability to work collaboratively in a team environment.
Adherence to company policies on attendance, dress code, and workplace safety.
Reliable transportation and willingness to travel up to 10 miles to support coverage at other locations as needed.

Nice To Haves

One year of experience is preferred but not required.
ABO certification is a plus.

Responsibilities

Conduct pre-examination assessments of patients.
Work with the optometrist to understand and meet patients’ vision requirements.
Explain and promote Big City Optical’s value proposition to clients.
Help patients select frames and lenses suited to their prescriptions and lifestyles.
Measure and fit eyeglasses and contact lenses for comfortable, optimal vision.
Educate patients about lens options, features, and benefits.
Maintain current knowledge of eyewear trends and lens technology.
Monitor orders and update patients about delays.
Assess order quality before patients pick up their eyewear.
Work with colleagues to manage inventory, including ordering, receiving, and organizing frames and lens supplies, and participate in off-hours inventory counts as needed.
Provide excellent customer service and resolve issues professionally.
Perform administrative work related to patient records, store operations, and insurance billing.
Make follow-up calls to patients and proactively advise them about eye-care appointment availability.
Perform additional responsibilities as assigned to support the store.