Optician - Preston Park Colonnade

Warby Parker • Plano, TX

1d

About The Position

Warby Parker is seeking a skilled, enthusiastic Optician to join its in-house optical team. The role focuses on helping customers meet their eyewear needs and delivering an exceptional experience to both longtime customers and first-time wearers. The Optician will develop expertise in the brand and its products, help customers understand prescriptions and choose suitable frames and lenses, and ensure finished eyewear meets optical standards and customer requirements. The position also involves collaborating with teammates on customer service and sales practices and representing Warby Parker’s values and mission.

Requirements

• Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states that do not require licensing.
• Be passionate about the eyewear and retail industries.
• Communicate clearly, effectively, and professionally, including explaining technical terms in an understandable way.
• Be dedicated to exceeding expectations for customers and teammates.
• Be an energetic, positive team player who can adapt in a fast-paced, changing work environment.
• Be extremely detail-oriented and able to manage a wide range of responsibilities.
• Be open-minded and committed to learning and challenging existing knowledge.
• Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Work directly with customers to meet their eyewear needs.
• Take and record measurements, adjust and fit eyewear, and perform these tasks accurately.
• Check that finished eyewear meets optical standards and customer requirements and requests.
• Explain prescription terminology and product offerings to customers.
• Work with the team to ensure all customers receive exceptional service.
• Help customers choose frames and lenses based on prescription needs, face fit, personal style, and lifestyle.
• Collaborate with the team to develop sales and customer-service best practices that can be implemented throughout the organization.
• Represent the brand and educate others about its values and mission.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days
• Retirement savings plan (401(k))
• Parental leave, including for non-birthing parents
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical Education Reimbursement
• Free eyewear

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed