Optician - Preston Park Colonnade

Warby Parker•Plano, TX

About The Position

Warby Parker is seeking a skilled and enthusiastic Optician to join its in-house optical team. The role helps customers meet their eyewear needs by providing exceptional service and expertise about the brand, glasses, prescriptions, and product offerings. The Optician assists customers in choosing frames and lenses suited to their prescriptions, fit, personal style, and lifestyle; takes and records measurements; adjusts and fits eyewear; and checks finished eyewear for quality and customer requirements. The role also involves collaborating with teammates on customer service and sales practices and representing Warby Parker’s brand, values, and mission. The ideal candidate is a licensed dispensing optician in states that require licensure, or an ABO-certified optician in non-licensing states. They are passionate about eyewear and retail, communicate technical information clearly, pay close attention to detail, adapt well in a fast-paced environment, and are committed to customers and teamwork. Warby Parker states that compensation includes a competitive base salary or hourly rate and variable compensation for eligible employees. Overtime pay is available to eligible non-exempt employees who work more than 40 hours in a workweek. The posting lists benefits for both full-time and part-time employees.

Requirements

Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states without licensing requirements.
Be passionate about the eyewear and retail industries.
Communicate clearly, effectively, and professionally, including explaining technical terms in accessible language.
Be dedicated to exceeding expectations for customers and teammates.
Be an energetic, positive team player who can adapt to a fast-paced, changing work environment.
Be extremely detail-oriented and able to manage a wide range of responsibilities.
Be open-minded and committed to learning and challenging existing knowledge.
Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to meet their eyewear needs.
Take and record measurements, adjust and fit eyewear, and complete these tasks accurately.
Check finished eyewear against optical standards and customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Work with the team to ensure customers receive exceptional service.
Help customers select frames and lenses based on prescription needs, fit, personal style, and lifestyle.
Collaborate with the team to develop sales and customer service best practices for broader organizational use.
Represent the Warby Parker brand and educate others about its values and mission.