Optician - Warby Parker Orland Park

Warby Parker • Orland Park, IL

15h

About The Position

Warby Parker is seeking skilled and enthusiastic Opticians to join its in-house optical team. The Optician helps customers with their eyewear needs and delivers a positive, confidence-building customer experience. The role requires expertise in Warby Parker’s brand and products, accurate eyewear measurements and fittings, and the ability to explain prescriptions and product options clearly. Opticians work collaboratively with teammates to provide exceptional service and develop effective sales and customer-service practices. The position also offers career-advancing resources and benefits.

Requirements

• Be a licensed dispensing optician in states that require licensure, or an ABO-certified optician in states without licensing requirements.
• Have a passion for the eyewear and retail industries.
• Communicate clearly, effectively, and professionally, including explaining technical terms in an accessible way.
• Be dedicated to exceeding expectations for customers and teammates.
• Be an energetic, positive team player who can adapt to a fast-paced, changing work environment.
• Be highly detail-oriented and able to manage a wide range of responsibilities.
• Be open-minded, committed to learning, and willing to challenge existing knowledge.
• Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Work directly with customers to meet their eyewear needs.
• Take and record measurements, adjust and fit eyewear accurately.
• Verify that finished eyewear meets optical standards and customer requirements.
• Explain prescription terminology and product offerings to customers.
• Collaborate with the team to ensure exceptional customer service.
• Help customers select frames and lenses suited to their prescriptions, fit, personal style, and lifestyle.
• Work with teammates to develop sales and customer-service best practices that can be implemented across the organization.
• Represent the brand and educate others about its values and mission.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days
• Retirement savings plan (401(k))
• Parental leave
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical education reimbursement
• Free eyewear
• Overtime pay for eligible non-exempt employees working more than 40 hours in a workweek

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed