Sales Supervisor - Warby Parker
About The Position
Warby Parker is seeking a self-motivated Sales Supervisor, a role that may be called Keyholder at other brands, to help create exceptional customer experiences in its retail locations in the U.S. and Canada. The supervisor represents Warby Parker's story, values, and brand philosophy on the sales floor while contributing to process improvement and special projects. When a manager is not present, the Sales Supervisor leads floor selling, coordinates front-of-house operations, and runs team touch-bases. The role also includes opening and closing the store, demonstrating product knowledge, offering honest style advice, and helping maintain an efficient, inclusive, service-minded retail environment. The position calls for a proactive, adaptable team player who leads by example and brings positive energy to the workplace.
Requirements
- Professional retail experience at a customer-focused company.
- At least 6 months of experience in a retail management or supervisory position.
- Exceptional interpersonal and communication skills to deliver high-quality customer service.
- Ability to stay calm under pressure and adapt quickly.
- Proactive, self-motivated approach, entrepreneurial spirit, and problem-solving mindset.
- Curiosity and eagerness to learn.
- Team-oriented attitude and passion for helping customers and teammates.
- Ability to bring positive energy to the workplace, including when working long hours.
- Must not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).
Responsibilities
- Communicate Warby Parker's values, story, and brand philosophy to customers.
- Promote an efficient, inclusive, and service-minded retail environment.
- Demonstrate product knowledge and offer thoughtful, honest style advice.
- Develop entrepreneurial ideas to reinvent the glasses-shopping experience and participate in special projects and process improvement.
- Lead floor selling, front-of-house operations, and team touch-bases when a manager is not present.
- Open and close the store.
- Help foster a respectful and inclusive culture for customers and colleagues.
Benefits
- Competitive base salary or hourly rate and variable compensation for eligible employees.
- Health insurance.
- Vision insurance.
- Dental insurance.
- Life and AD&D insurance.
- Paid sick leave.
- Paid holidays.
- Vacation days.
- Retirement savings plan (401(k)).
- Parental leave, including for non-birthing parents.
- Short-term disability.
- Employee Stock Purchase Plan.
- Employee Assistance Program (EAP).
- Bereavement support.
- Optical education reimbursement.
- Free eyewear.
- Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
