Sales Supervisor - Warby Parker Brick
About The Position
Warby Parker is seeking a self-motivated Sales Supervisor (a role also known as Keyholder at other brands) to help deliver exceptional customer experiences. Sales Supervisors contribute to the business through face-to-face customer interactions, share Warby Parker’s story and mission on the sales floor, and participate in process improvement and special projects. They promote an efficient, inclusive, service-minded retail environment and provide product knowledge and thoughtful style advice. When a manager is not present, they lead floor selling, front-of-house operations, and team touch-bases, and they open and close the store.
Requirements
- Professional retail experience at a customer-focused company.
- At least 6 months of experience in a management position.
- Exceptional interpersonal and communication skills to deliver excellent customer service.
- Ability to remain calm under pressure and adapt quickly.
- Entrepreneurial spirit and eagerness to learn.
- Team-oriented and passionate about helping customers and teammates.
- Innovative, proactive problem-solving skills.
- Self-motivated, proud of one's work, and driven to perform.
- Ability to bring positive energy to the workplace, including when working long hours.
- Must not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).
Responsibilities
- Communicate Warby Parker's values and brand philosophy to customers.
- Promote an efficient, inclusive, and service-minded retail environment.
- Demonstrate product knowledge and offer thoughtful, honest style advice.
- Develop innovative ways to improve the glasses-shopping experience.
- Lead floor selling, front-of-house operations, and team touch-bases when a manager is not present.
- Open and close the store.
- Help foster an inclusive culture by treating customers and colleagues with respect.
- Participate in process ideation and improvement and special projects.
Benefits
- Health, vision, and dental insurance for full-time employees.
- Life and AD&D insurance for full-time employees.
- Paid sick leave.
- Paid holidays for full-time employees.
- Vacation days per year for full-time employees.
- Retirement savings plan (401(k)) for full-time employees.
- Parental leave, including for non-birthing parents, for full-time employees.
- Short-term disability for full-time employees.
- Employee Stock Purchase Plan.
- Employee Assistance Program (EAP).
- Bereavement support for full-time employees.
- Optical Education Reimbursement for full-time employees.
- Free eyewear.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
