Sales Supervisor - Warby Parker

Warby Parker • Orland Park, IL

9d • Onsite

About The Position

Warby Parker is seeking a self-motivated Sales Supervisor to create exceptional customer experiences across its retail locations in the U.S. and Canada. Also known at other brands as a Keyholder, this role contributes to business success through direct customer interactions, representing Warby Parker’s story, values, and mission on the sales floor, and participating in process improvement and special projects. The Sales Supervisor leads selling and front-of-house operations when a manager is absent, opens and closes the store, and helps maintain an efficient, inclusive, service-minded environment. They demonstrate strong product knowledge, provide thoughtful style advice, and contribute ideas to reinvent the glasses-shopping experience.

Requirements

• Professional retail experience at a customer-focused company.
• At least 6 months of experience in a management or supervisory position.
• Exceptional interpersonal and communication skills to deliver high-quality customer service.
• Ability to stay calm under pressure and adapt quickly.
• A proactive, self-motivated approach and entrepreneurial spirit.
• Curiosity and eagerness to learn.
• A team-oriented approach and passion for helping customers and teammates.
• An innovative, proactive problem-solving mindset.
• Pride in one's work and motivation to perform at a high level.
• Ability to bring positive energy to the workplace, including when working long hours.
• Must not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Communicate Warby Parker's values, story, mission, and brand philosophy to customers.
• Promote an efficient, inclusive, and service-minded retail environment.
• Demonstrate exceptional product knowledge and offer thoughtful, honest style advice.
• Develop innovative, entrepreneurial ways to reinvent the glasses-shopping experience.
• Lead floor selling, coordinate front-of-house operations, and run team touch-bases when a manager is not present.
• Open and close the store.
• Participate in special projects, process ideation, and improvement.
• Foster an inclusive culture by treating customers and colleagues with respect.

Benefits

• Health insurance (full-time employees)
• Vision insurance (full-time employees)
• Dental insurance (full-time employees)
• Life and AD&D insurance (full-time employees)
• Paid sick leave
• Paid holidays (full-time employees; amounts vary by location)
• Vacation days (full-time employees; amounts vary by location and tenure)
• 401(k) retirement savings plan (full-time employees)
• Parental leave, including for non-birthing parents (full-time employees)
• Short-term disability (full-time employees)
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support (full-time employees)
• Optical education reimbursement (full-time employees)
• Free eyewear

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed