Parker Store Associate

Motion & Control Enterprises•Rockford, IL

5d•Onsite

About The Position

The Parker Store Associate supports customers in finding hoses, fittings, tubing, couplings, and other fluid-power products for industrial and mobile applications. The role combines customer service and sales support with hose assembly fabrication, inventory management, order processing, shipping and receiving, and store merchandising. Associates use crimping equipment to build hydraulic and pneumatic hose assemblies, process quotes and orders in Profit 21, and record customer activities in CRM. The position also involves collaborating with store managers, outside sales teams, and manufacturer representatives, including customer-site visits, product deliveries, and customer inventory support as needed. The associate develops product and application knowledge through required Parker and vendor training, which may be online or require travel. The role may also include filling in for store managers at other locations when directed. The posting identifies the position as full-time and lists the job location as Rockford, Illinois.

Requirements

Excellent communication and customer service skills.
Ability to read and interpret purchase orders, shipping manifests, packing lists, and shipping lists.
Basic computer skills, including Microsoft Excel, Word, and PowerPoint, and ability to learn inventory software, CRM, and Profit 21.
Basic math skills, including counting, adding, subtracting, multiplying, and dividing.
Ability to work effectively as part of a team.
Ability to lift 50+ pounds and work in a warehouse environment involving climbing, standing, reaching, bending, kneeling, and stooping.
High school diploma or GED.
One to three months of related experience or an equivalent combination of education and experience.

Nice To Haves

Background in or ability to train on industrial hose crimping machines; Parker is the preferred model.
Experience in fluid power distribution, including hydraulics and/or pneumatics.
Experience with hydraulic hoses, fittings, and couplings.
Experience related to automotive or heavy construction or truck equipment in maintenance, parts, or service.
Familiarity with fluid power products and applications.

Responsibilities

Assist walk-in, email, and telephone customers in identifying appropriate hoses, fittings, tubing, and couplings for industrial and mobile applications.
Troubleshoot customer needs and recommend product solutions.
Work with the store manager, outside sales team, and manufacturer representatives, including visiting customer sites, delivering products, and maintaining customer inventories as needed.
Follow up with customers on quotes and orders by phone, email, or in person.
Promote the store through marketing efforts and customer outreach.
Log activities, opportunities, and contacts in CRM.
Fabricate Parker hydraulic and pneumatic hose assemblies and associated fittings using available crimping equipment.
Develop and maintain working knowledge of Parker hydraulic and pneumatic hoses, fittings, tubing, and couplings.
Complete required training related to Parker and vendor products.
Check inventory, send quotes, and enter orders through Profit 21.
Assist with order entry, pulling orders, shipping and receiving, unloading trucks, checking in merchandise, and verifying packing lists.
Record items received or distributed in the computerized inventory control system.
Sort and place merchandise on racks, shelves, or in bins according to bin codes or other predetermined order.
Conduct cycle counts and manage and maintain store inventory levels.
Maintain store merchandising, displays, product information, cleanliness, organization, and signage.
Fill in for store managers at other locations when directed by management.