Parker Store CSR

9035 Hydradyne LLC•Columbus, GA

About The Position

Sell new and replacement parts and equipment to customers over the counter, using knowledge of company products. Recommend selections that meet customers’ needs and emphasize product benefits. Inform customers about the company’s products and repair and service capabilities. Prepare sales documents, receive payment, or obtain credit authorization. The role also involves identifying replacement parts, filling telephone and in-person orders, advising customers on substitutions or modifications, examining and exchanging defective returned parts, organizing stock, demonstrating equipment, maintaining displays, measuring parts, and repairing parts and equipment, including making hoses. The position requires customer-focused service while following company procedures, integrity, accountability, receptiveness to constructive criticism, a cheerful demeanor, strong listening and communication abilities, organization, and comfort making decisions. High school graduation or a GED and one year of work experience or equivalent in a fluid power environment are required. Product, forklift, P21, computer system, and ISO training may be provided after hire as needed. No certificates or licenses are required.

Requirements

High school graduate or General Education Degree (GED).
One year of work experience or equivalent in a fluid power environment.
Ability to meet customer needs while following company procedures.
High level of integrity and willingness to accept responsibility for one’s actions.
Ability to accept constructive criticism without becoming defensive.
Cheerful demeanor toward others.
Ability to actively attend to, convey, and understand others’ comments and questions.
Proper listening, oral, and written skills, and command of the English language.
High degree of organization.
Comfort making decisions independently.

Responsibilities

Determine required replacement parts by inspecting old parts or considering customer requests or descriptions of malfunctions.
Receive and fill telephone orders for parts and fill customer orders from stock.
Advise customers on substitutions or modifications when identical replacement parts are unavailable.
Examine returned parts for defects and exchange defective parts as needed.
Mark and store parts in the stockroom according to the prearranged system.
Discuss product features and benefits using fluid power knowledge.
Prepare sales documents or sales contracts.
Receive payment or obtain credit authorization.
Demonstrate equipment and explain how it functions.
Place new merchandise on display and keep the store neat and orderly.
Measure parts using precision measuring instruments.
Repair parts and equipment and make hoses.
Maintain displays and stock at predetermined levels.