CSR

SBM Management Services • Boston, MA

9d

About The Position

The Customer Service Representative is responsible for the cleanliness and sanitation of assigned areas. The role performs janitorial work, follows daily schedules and company procedures, operates motorized cleaning equipment, and maintains the upkeep of assigned areas. The employee reports incidents and hazardous conditions, follows safety rules, and uses appropriate personal protective equipment. The position has no supervisory responsibilities.

Requirements

• No specific education requirement.
• Three to six months of training or experience preferred, or an equivalent combination of education and experience.
• Complete all safety and task training certifications.
• A valid driver's license may be required based on business needs; employees who drive for work must maintain an acceptable Motor Vehicle Record and meet company driving eligibility requirements.
• Ability to read and interpret instructions, procedures, manuals, and other documents.
• Strong verbal and written communication skills.
• Knowledge of cleaning methods and equipment, including equipment upkeep and care.
• Knowledge of cleaning compounds and chemicals and their safe, efficient use.

Nice To Haves

• Bilingual ability.
• Forklift certification may be required.

Responsibilities

• Perform janitorial duties and all work listed on the daily schedule.
• Operate motorized cleaning equipment and maintain its upkeep.
• Maintain the daily cleanliness of assigned areas and keep the work area clean.
• Report incidents and hazardous conditions to a supervisor.
• Comply with safety rules, policies, procedures, protocols, and company rules.
• Perform work assignments with other employees and fill in during staff shortages.
• Support the shift lead in completing punch-list items.
• Use proper personal protective equipment and maintain a professional appearance and conduct.
• Take direction and respond to supervision.
• Communicate professionally with leads, supervisors, coworkers, managers, and customers.
• Perform repetitive tasks.
• Understand customer service and satisfaction, reporting systems, and the work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed