CSR

Community Veterinary Partners • Powhatan, VA

8d

About The Position

River Run Animal Hospital is seeking a Client Service Representative (CSR) to join its fast-paced, multi-doctor veterinary clinic, which provides a wide range of services in a high-volume general practice and urgent care setting. The CSR serves as the face of the clinic and helps provide clients with a positive, professional experience while supporting communication among clients, doctors, technicians, and other staff. The ideal candidate is professional, organized, reliable, team-oriented, and comfortable working in a busy, client-focused environment. A love for animals and a passion for strengthening the bond between families and their pets are essential.

The typical work week consists of four 10-hour shifts Monday through Friday, combined with rotating weekend shifts. Saturday and Sunday shifts are 8 hours. Clinic hours are 7:00 a.m. to 8:00 p.m. Monday through Friday and 7:00 a.m. to 5:00 p.m. Saturday and Sunday. Candidates must be able to work weekends and shifts between 7:00 a.m. and 8:00 p.m. as needed for coverage.

Requirements

• Strong computer skills and the ability to learn new software quickly.
• Professional phone etiquette and communication skills.
• Ability to read, write, and speak clearly and professionally.
• Ability to remain calm under pressure and adapt to changing priorities.
• Team-oriented approach and strong work ethic.
• Availability to work weekends and shifts between 7:00 a.m. and 8:00 p.m. for coverage.

Nice To Haves

• Veterinary experience, preferably 1–2 years in a similar position.
• Extensive customer service experience; the employer is willing to train the right candidate.

Responsibilities

• Manage a high volume of calls with courtesy, professionalism, and efficiency.
• Serve as the first point of contact for clients and provide a positive, professional experience in person and over the phone.
• Schedule appointments, process payments, and accurately enter data into practice management software.
• Relay messages clearly, accurately, and promptly to doctors and staff.
• Maintain professionalism and composure while addressing high client and doctor expectations.
• Perform computer-based tasks with attention to detail and accuracy.
• Multitask effectively in a busy environment and prioritize tasks.
• Use excellent written, verbal, and interpersonal communication skills.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed