CSR

Boyd Group Services•Woodinville, WA

10d•$19 - $27

About The Position

The CSR is responsible for providing an exceptional customer experience by managing working relationships with customers and insurance companies and providing administrative support for the Repair Facility Team. The role schedules vehicle repair appointments, coordinates repair authorization documentation, prepares repair-order packets, records communications in CCC One, confirms rental-car details, and manages rental information across ARMS and CCC One. The job requires a high school diploma or GED, at least one year of experience in a similar administrative role, a valid driver’s license, and the ability to work accurately and multitask in a fast-paced environment. Prior auto-body or similar work-environment experience and customer-service experience are preferred. Compensation is $19–$27 per hour, commensurate with skill, education, and experience; the position may also be eligible for bonus opportunities tied to individual or business initiatives.

Requirements

High school diploma or GED.
At least one year of experience in a similar role, such as administrative assistant.
Ability to function in a fast-paced environment and multitask under pressure.
Strong attention to detail and a high degree of accuracy.
Knowledge of general office equipment and basic computer skills.
Good oral and written communication skills, a strong sales drive, and exceptional customer service.
Valid driver’s license.

Nice To Haves

At least one year of experience in an auto-body or similar work environment, including previous customer-service experience.

Responsibilities

Ensure consistent execution of the WOW (Wow Operating Way) plan.
Schedule vehicle repair appointments using the Daily Demand Capacity Planner, CCC One schedule, and proper scripting.
Retrieve insurance assignments promptly and obtain the repair authorization documentation needed to disassemble vehicles for repairs.
Prepare repair-order work packets containing a quality-control checklist, work order, parts list, and windshield tag identifying rental status.
Record communications with customers and insurance partners during the repair process in CCC One, using the appropriate communication type.
Confirm car-rental information and update CCC One with rental-car usage information.
Manage ARMS throughout the day and ensure vehicles appearing in ARMS are also noted in CCC One.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
May be eligible for bonus opportunities tied to individual or business initiatives.