Parker Store & Service Manager

Wilson Company•San Antonio, TX

12d•$85,000 - $110,000

About The Position

The Parker Store & Service Manager leads the customer service and inside sales team while supporting company culture and Core Values. The role fulfills customer requirements by leading an efficient and effective team, creating solutions for customers, and supporting long-term growth and profitability. It focuses on continuous operational improvement, sales growth, gross margin goals, customer satisfaction, and expense goals. This is a hands-on leadership position that supports associates and customers and helps ensure the branch operates safely, efficiently, and effectively. The manager provides direction, training, and support while remaining actively involved in customer service, product selection, quoting, order management, and cylinder shop activities. The role oversees Parker Store and branch operations, customer and technical product support, cylinder shop activity, associate development, safety, and continuous improvement.

Requirements

Strong leadership and interpersonal skills, with the ability to lead, coach, and support a small team.
Strong working knowledge of hydraulic, pneumatic, and fluid power products and applications.
Strong customer service and communication skills.
Ability to generate quotes, enter orders, and accurately manage customer requirements.
Strong mechanical and technical aptitude.
Ability to read and interpret drawings, specifications, and technical information.
Strong organizational skills and ability to prioritize multiple customer and operational needs.
Strong problem-solving and troubleshooting skills.
Hands-on approach and willingness to work alongside associates when needed.
Ability to work effectively in a fast-paced environment and adapt to changing priorities.
Strong attention to detail and commitment to quality and customer satisfaction.
Ability to develop and maintain product knowledge.
Proficiency in the Trulinx ERP system or ability to learn it quickly.
Working knowledge of Microsoft Office and other computer programs.
Valid driver's license and acceptable motor vehicle record.
At least 5 years of experience in industrial distribution, fluid power, hydraulics, pneumatics, or a related industry.
Strong experience with hydraulic, pneumatic, and fluid power products and applications.
Experience with customer service, quoting, order entry, and technical product support.

Nice To Haves

Technical school, associate's degree, or four-year degree, or equivalent combination of education and industry experience.
Previous leadership, supervisory, or team lead experience.
Experience in a Parker Store, hydraulic cylinder shop, hose/service operation, or similar environment.
Hydraulic cylinder repair or rebuilding experience.
Technical or professional certifications.

Responsibilities

Oversee the daily operations of the Parker Store branch and coordinate priorities across customer service, warehouse, store, and cylinder shop activities.
Support field sales activities and communicate new selling opportunities to the field sales team.
Support associates with customer needs, product applications, operational questions, and issues.
Monitor sales, service, productivity, and other established branch goals.
Work with outside sales and other company departments to support customers and identify business growth opportunities.
Maintain the facility, inventory, tools, and equipment in a safe, clean, organized, and functional condition.
Assist with counter sales, order fulfillment, receiving, stocking, shipping, cycle counting, and other branch activities as needed.
Conduct team meetings and ensure compliance with company policies, safety requirements, and applicable regulations.
Represent the company professionally with customers, vendors, and the community.
Provide responsive customer service and technical support for fluid power products and applications.
Generate quotes, enter orders, contact vendors, update records, and track orders through the ERP system.
Assist customers with product selection, application questions, pricing, availability, and product solutions.
Troubleshoot customer application and order issues, cross-reference competitive products, process returns, expedite orders, and follow up with customers.
Maintain accurate customer part number cross-references, pricing, and product information, and maintain product knowledge through training and other resources.
Serve as a product specialist and technical resource for designated product lines and assist with customer visits and application support alongside outside sales as needed.
Oversee cylinder shop repairs and rebuilds, ensuring work is safe, accurate, and completed within established timelines.
Plan and prioritize cylinder repair and rebuild work according to customer requirements and delivery dates.
Direct, train, coach, and provide hands-on support to cylinder shop associates as needed.
Ensure cylinder shop associates have the tools, materials, information, and resources needed to complete quality work.
Review drawings, specifications, and technical information to support cylinder repair and rebuild activities.
Monitor repair and rebuild quality and work with customers and internal teams to resolve cylinder issues and determine repair or replacement solutions.
Monitor the availability of components, seals, and other materials required for cylinder shop operations.
Maintain cylinder shop equipment, tools, and work areas safely and in an organized condition.
Identify opportunities to improve cylinder shop productivity, quality, turnaround time, and customer satisfaction.
Lead by example and promote company values of Love, Serve, and Care.
Provide coaching, feedback, and development opportunities; communicate expectations and address performance, safety, quality, and operational concerns.
Promote teamwork and communication across branch areas, identify safety risks, and ensure associates follow safety procedures, standard work, and quality expectations.
Identify and implement practical improvements to processes, workflow, productivity, and customer service.
Perform other duties as assigned.