Optician
About The Position
Big City Optical is seeking an Optician to support its mission of providing eye care in the community. The role floats between downtown locations: Merchandise Mart, Old Town, and Loop (State and Madison). The Optician is the main point of contact for new and current patients, working with optometrists’ recommendations to match lenses and frames to patients’ vision needs. The Optician measures, fits, and adjusts frames for usability and checks eyewear quality and integrity before patients leave the store. The position also involves patient education and customer service, order monitoring and quality checks, inventory support, administrative work, insurance billing, and patient follow-up. The work environment typically has a moderate noise level. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
Requirements
- One year of experience is preferred but not required.
- Excellent communication and interpersonal skills, including the ability to engage effectively with diverse clientele.
- Strong attention to detail, organizational skills, and time-management skills.
- Ability to work collaboratively in a team environment.
- Adherence to company policies on attendance, dress code, and workplace safety.
- Reliable transportation and willingness to travel up to 10 miles to support coverage at other locations as needed.
Nice To Haves
- One year of experience.
Responsibilities
- Conduct pre-examination assessments of patients.
- Work with optometrists to understand and deliver on patients’ specific vision requirements.
- Explain and promote Big City Optical’s value proposition to clients.
- Help patients select frames and lenses suited to their prescriptions and lifestyles.
- Measure and fit eyeglasses and contact lenses to provide a comfortable, optimal vision experience.
- Educate patients about lens options, features, and benefits.
- Maintain knowledge of eyewear trends and developments in lens technology.
- Monitor orders and inform patients about delays.
- Assess order quality before patient pickup.
- Help manage inventory, including ordering, receiving, and organizing frames and lens supplies; participate in off-hours inventory counts as needed.
- Provide customer service and resolve issues professionally.
- Perform administrative tasks related to patient records, store operations, and insurance billing.
- Make follow-up calls to patients and advise them about eyecare appointment availability.
- Carry out additional responsibilities assigned to support the store.
Benefits
- Incentive Plan Participation
- Company-subsidized medical insurance
- Company-subsidized dental insurance
- Company-paid short-term disability insurance
- 401(k) with 10% match
- Paid time off
- Employee discount plan
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
