Optician

AEG Vision • Oakdale, MN

6d

About The Position

At AEG, the Optician helps provide exceptional patient care by recommending eyewear and accessories suited to patients’ prescriptions, lifestyles, and personal styles. The role combines technical eyewear expertise with customer service, supporting accurate measurements, frame fit, lens dispensing, and patient satisfaction.

The Optician receives patient handoffs from technicians or doctors, establishes rapport, identifies visual needs, and explains product and service recommendations. The role also supports order coordination, insurance questions, eyewear dispensing and adjustments, recordkeeping, and upkeep of the practice’s displays and work areas. The position performs other duties as needed and assigned by the manager.

Requirements

• High school diploma or GED.
• PC skills, including Microsoft Office, Windows, and word processing.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification is preferred but not required.
• At least one year of experience working as an Optician is strongly preferred.
• Experience with HIPAA requirements is preferred.
• Sales experience is preferred.

Responsibilities

• Deliver an extraordinary experience to each patient and explain customized product and service recommendations.
• Receive handoffs from technicians or doctors, ask about patients’ lifestyles and visual needs, and recommend suitable frames, lenses, lens treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
• Help patients select frames, lens types, and lens treatments, including tints and coatings, according to their needs and facial measurements.
• Educate patients about eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
• Explain medical and vision insurance eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the Electronic Health Record (EHR) and ALE system, and scan and attach required documentation to patient charts.
• Follow up on pending orders, ensure orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Inspect and dispense glasses, check and adjust fit, and ask patients for feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
• Inspect finished products for flaws and clean and polish lenses.
• Communicate with technicians and managers about patient information and order status.
• Keep frame boards, displays, mirrors, workbench, and office area clean and organized.
• Understand and analyze product issues, and accurately answer questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED