Operations Manager Jobs

About The Position

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Obtain required certifications, education credits, and company training.

Nice To Haves

• Previous people-management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

• Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
• Build customer relationships by anticipating needs and promoting pharmacy healthcare services.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where permitted by law, and patient and physician calls under pharmacist supervision.
• Assist with healthcare services, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
• Delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage pharmacy workflow and daily schedules, recommend allocation of pharmacy hours, and maintain a clean, orderly pharmacy with adequate supplies.
• Manage non-licensed administrative and inventory tasks under pharmacist direction, including annual inventory preparation.
• Complete non-clinical patient calls.
• Lead technology and process rollouts, engage the team in action planning, maintain pharmacy equipment, and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
• Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
• Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
• Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events; build retail partnership relationships.
• Manage technician performance, including discipline and termination decisions or recommendations, attendance and timeliness accountability, and team engagement and action planning.
• Manage technician hiring, onboarding, training, and scheduling; monitor timely completion of training and follow company procedures.
• Identify pharmacy-operations knowledge gaps and support team-member training through hands-on instruction or learning modules.
• Assist the Pharmacy Manager in monitoring team and pharmacy licensure, registration, and certification status and regulatory compliance; use company resources to document status.
• Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
• Maintain PTCB certification through the designated program and/or state-required certification or registration.
• Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, and follow performance improvement plans.
• Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
• Communicate support-center and other key messages to the pharmacy team.
• Participate in store and pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.