Operations Manager
About The Position
SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to enable checkout-free parking experiences. The company operates a parking network with over 23,000 employees at more than 4,000 locations across North America and Europe. The Operations Manager oversees a parking facility’s daily operations, client service, employees, financial controls, vendor needs, and maintenance. The role is responsible for delivering a strong customer and client experience, managing profitability and budgets, maintaining safety and compliance, and addressing operational issues.
Requirements
- Ability to lead, manage, and motivate a diverse group of team members.
- Strong commitment to delivering excellent customer experiences and client satisfaction, including finding unique ways to solve problems.
- Ability to react and problem-solve quickly.
- Experience using computer applications and systems such as Microsoft Office Suite, and ability to learn internal computer programs.
- Valid state-issued driver’s license with a current address and an acceptable driving record.
Nice To Haves
- Prior experience developing budgets and reviewing profit and loss (P&L).
Responsibilities
- Resolve client requests and concerns efficiently and communicate proactively with clients about operational improvements.
- Hire, develop, train, and supervise a diverse team; identify staffing levels needed to complete duties and deliver a superior customer experience.
- Ensure compliance with parking, security, and cash control procedures.
- Maximize profitability through revenue development, facility marketing, cash control, expense reviews, and management of the operation’s budget.
- Identify procurement and vendor service needs for the location.
- Perform general accounting duties, including accounts payable, payroll, and petty cash.
- Monitor facility maintenance and cleanliness standards.
- Monitor and review damage claims, and recommend and implement plans or programs to improve operational safety and prevent similar claims.
- Implement policies and procedures to ensure compliance with OSHA laws.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Long- and short-term disability insurance
- Life insurance
- Accident insurance
- 401(k)
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
