Senior Sales Operations Manager

Outreach • Seattle, WA

3d • $95,000 - $155,000

About The Position

Outreach is seeking a strategic, results-oriented Senior Sales Operations Manager to serve as a business partner to the sales organization. This high-impact, highly visible individual-contributor role owns Sales Operations for assigned sales teams and leads cross-functional programs across the go-to-market organization. The role reports to the Director of Sales Operations and divides time roughly evenly between supporting assigned sales teams and owning cross-functional funnel programs.

The manager partners with leaders across Sales, Customer Experience, and Marketing to improve territory design, forecast strategy, sales processes, and business performance. The role uses data to identify insights and growth opportunities, improve pipeline visibility and sales productivity, and provide leaders with actionable recommendations. Outreach's Revenue Operations organization is AI-first, and the role will seek ways to use AI and automation to improve pipeline visibility, process quality, and rep productivity.

Outreach is a complete agentic AI platform for revenue teams, serving enterprise customers including Databricks, SAP, Siemens, and Verizon. The Revenue Operations team partners with the go-to-market organization to enable scalable growth, operational excellence, and data-driven decision-making.

Requirements

• 7–8+ years of sales operations experience.
• Experience supporting one or more sales segments as a Sales Operations business partner, including territory design, forecasting, and partnership with sales leaders.
• Data-first mindset and comfort challenging sales leadership with data-backed recommendations.
• Advanced Excel knowledge, including complex formulas and data modeling for analysis.
• Excellent problem-solving and analytical skills, with the ability to translate complex ideas and data into clear, usable insights.
• Experience with pipeline management and forecasting.
• Experience improving sales processes and opportunity management to increase conversion and sales efficiency.
• Strong stakeholder management skills, including managing upwards and presenting confidently to executive audiences.
• Strong communication and presentation skills.
• Solid understanding of the technology industry, SaaS, and sales disciplines.
• Solid functional understanding of Salesforce CRM, with strong experience creating and maintaining reports and dashboards.
• Strong sense of urgency, initiative, and commitment to carrying work through to actionable outcomes.
• Flexible, action-oriented team player who balances measurable outcomes with empathy for people, customers, and the business.
• Willingness to take a hands-on approach.
• Bachelor's degree in business, finance, or a relevant field.

Nice To Haves

• MBA.
• Knowledge of Outreach, ZoomInfo, and LinkedIn Navigator.
• Experience using AI LLM tools, preferably Claude, to automate routine RevOps tasks, analyze sales data, and build agentic workflows.

Responsibilities

• Own territory design and territory ownership strategy for supported sales teams.
• Define key performance metrics and create reports and dashboards to assess business health, identify weaknesses, and recommend improvements to segment leaders.
• Analyze supported segments in depth, identify growth opportunities, and develop insights to inform business decisions.
• Drive forecast management excellence to support sustained, predictable growth.
• Manage sales processes from opportunity creation through close, optimizing workflows and sales behaviors to improve conversion and revenue growth.
• Manage pipeline reporting and forecasting to provide leadership with accurate, timely visibility into the business.
• Deliver data-driven insights and business reviews to improve pipeline health, territory performance, and sales productivity.
• Partner with Marketing on account-based marketing campaigns, aligning targeting, coverage, and follow-up with the relevant sales-team business partner.
• Build and maintain dashboards that provide leaders with a reliable, unified view of the business.
• Use data to surface insights, test hypotheses, and make recommendations to sales leadership.
• Drive continuous improvement in scalable sales and business processes.
• Manage stakeholders and communicate clearly, including presenting ideas and recommendations to executive audiences.

Benefits

• Flexible time off.
• 401(k) plan.
• Medical, dental, and vision coverage for full-time employees and their dependents.
• Parental leave program, including options for a paid night nurse and a gradual return to work.
• Infertility and assisted reproductive services benefit.
• Employee referral bonuses.
• Office snacks and beverages, along with events.
• Diversity and inclusion programs, including employee resource groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior