Senior Sales Operations Manager

Refresco Careers•Tampa, FL

About The Position

The Senior Sales Operations Manager is the execution partner for customer accounts, ensuring seamless day-to-day business activities across Operations, Supply Chain, Customer Experience, CPFR, Commercialization, Quality, R&D, Finance, and Engineering. The role coordinates the details required to support customers, execute projects, and manage ongoing business needs. It organizes information, drives timelines, supports plant trials, resolves issues, and ensures customer requirements are met consistently and accurately. The position works closely with Account Managers to provide operational support for high-quality service and commercial reliability and accountability. The role serves as the primary internal point of contact for daily customer execution, coordinates cross-functional work, supports project and trial management, maintains sales operations data, and helps identify and resolve risks. It also leads customer meetings, supports reviews with data and operational updates, and participates in sales meetings and other business-building activities. The position requires travel of 10%–30% to Refresco and customer sites.

Requirements

7–10+ years of experience in CPG sales, sales operations, manufacturing, supply chain, customer service, commercialization, project management, or a related commercial execution role.
Expert-level ability to manage complex national and global retail customers.
Strong communication skills, including the ability to translate customer needs into actionable internal requirements.
Excellent organizational and project-management skills, with the ability to manage multiple priorities.
Analytical ability to assess data, identify trends, and support decision-making.
Ability to build strong working relationships across all levels of the organization.
Proficiency in Microsoft Office and ERP/CRM systems.
Ability to make independent decisions, drive alignment, and maintain a high level of performance in a fast-paced environment.

Nice To Haves

BA/BS degree preferred.
SAP experience preferred.
Experience in project management, sales support, or sales operations is a plus.

Responsibilities

Serve as the primary internal point of contact for daily execution of customer needs, ensuring commercial readiness and on-time delivery of commitments.
Coordinate execution across Operations, Supply Chain, Planning, R&D, Commercialization, Finance, Quality, Engineering, and Regulatory.
Provide Account Managers with tactical execution support, issue resolution, and detailed operational updates.
Ensure customer communication regarding production status, materials, timelines, and deliverables.
Work with the PMO as a Sales representative to maintain project timelines, track deliverables, and ensure cross-functional readiness.
Plan, coordinate, and execute plant trials for new products, formula changes, packaging changes, and operational improvements.
Track trial costs and ensure they are billed to customers when appropriate.
Support documentation, data collection, and follow-up related to trial results and next steps.
Maintain accurate sales data in CRM, SAP, and internal reporting systems, including pipeline opportunities, CSG, UOM, descriptions, and shelf life.
Track quality metrics, deductions, aged inventory, and other operational metrics, and lead issue-resolution follow-up.
Identify risks involving schedules, supply, materials, or quality and coordinate corrective actions.
Lead weekly customer meetings with cross-functional stakeholders, maintain action logs, and drive timely follow-through and accountability.
Participate in continuous improvement efforts to streamline workflows, reduce waste, and improve customer satisfaction.
Liaise between customers, Account Managers, and plant teams to ensure clear and timely communication.
Prepare data, reporting, and operational updates for customer meetings, QBRs, and internal business reviews.
Escalate operational risks and align with leadership on mitigation plans.
Participate in quarterly Sales meetings, the annual sales meeting, and other business-building activities as required.