Senior Manager, Sales Operations

Parexel•United States-Florida-Remote, FL

2d•$115,000 - $120,000•Remote

About The Position

We are seeking a Senior Manager, Global Commercial Operations and Enablement, to join our team in a remote capacity. As a Senior Manager, Global Commercial Operations and Enablement, you will drive operational excellence and strategic enablement across our global Inside Sales and commercial teams. This role is essential to advancing our commercial effectiveness, supporting business development objectives, and enabling our teams to deliver exceptional client value. You'll serve as the operational and strategic backbone of our Inside Sales organization, partnering with cross-functional teams to design and execute processes, campaigns, and enablement programs that accelerate business growth. You'll join a fast-paced, growth-oriented environment focused on making a meaningful impact through sales operations optimization, global enablement strategy, and commercial campaign execution. With diverse teams and continuous learning opportunities, the Senior Manager, Global Commercial Operations and Enablement can explore career paths and expand skills across commercial strategy and operations.

Requirements

Expertise in sales operations, CRM management, and commercial enablement strategy
Experience designing and executing sales processes, campaigns, and enablement programs that drive measurable business results
Strong proficiency with Salesforce, sales enablement platforms, and commercial intelligence tools
Proven ability to collaborate across functions and communicate clearly with senior stakeholders
Strategic thinking balanced with hands-on execution capability and attention to detail
Comfort working in a global, matrixed environment with the ability to manage multiple priorities simultaneously
Understanding of the CRO and life sciences commercial landscape, including biotech and pharmaceutical client segments
Bachelor's degree in Business, Life Sciences, Marketing, Communications, or a related field
Minimum 6-8 years of experience in sales operations, commercial enablement, or business development within a CRO, life sciences, or related professional services environment
Demonstrated experience designing and implementing sales operations processes and enablement programs
Proficiency in Salesforce CRM, including pipeline management, reporting, and administration
Experience with sales enablement platforms such as Highspot
Familiarity with commercial intelligence platforms including LinkedIn Sales Navigator, Zymewire, Citeline, and Pitchbook
Proficiency in MS Office/365 including Excel, PowerPoint, and Teams
Strong project management and organizational skills with the ability to manage multiple priorities simultaneously
Effective verbal and written communication skills, including the ability to present to senior stakeholders

Nice To Haves

Master's degree or MBA
Relevant certifications in sales enablement, CRM administration, or project management (e.g., Salesforce Administrator Certification, PMP)
Working knowledge of sales engagement automation tools such as SalesLoft and/or Gong
Prior people management or team leadership experience
Knowledge of the CRO industry and clinical development services landscape
Experience planning and managing industry events and conferences in a commercial context

Responsibilities

Design, implement, and continuously improve sales operations processes and CRM governance (Salesforce) to ensure data integrity, pipeline visibility, and adoption across the global Inside Sales organization
Develop and execute a comprehensive global sales enablement strategy that equips Inside Sales and MBD teams with the skills, tools, content, and processes needed to engage effectively with biotech and pharmaceutical clients
Lead the development and execution of MBD Inside Sales outreach campaigns, including prospecting, nurture, and re-engagement campaigns, utilizing intelligence platforms such as LinkedIn Sales Navigator, Zymewire, Citeline, and Pitchbook
Partner with Marketing to align MBD Inside Sales support with corporate events and conferences, coordinating pre-event, on-site, and post-event activities to convert event participation into qualified meetings and pipeline opportunities
Analyze sales performance data and generate actionable insights using tools such as Power BI and Tableau to support commercial leadership decision-making and drive continuous improvement
Serve as a primary point of contact for commercial operations and enablement needs, building and maintaining effective working relationships with the Global Head of Inside Sales, regional directors, commercial leadership, and marketing teams
Design and deliver onboarding and ongoing training programs for Inside Sales and MBD team members, ensuring alignment between enablement content and go-to-market strategy
Manage and optimize sales enablement platforms (e.g., Highspot) and sales engagement automation tools (e.g., Gong Engage) to support enablement initiatives and campaign execution