Senior Sales Operations Manager

Refresco•Egypt Lake-Leto, FL

About The Position

The Senior Sales Operations Manager is the execution partner for customer accounts, coordinating day-to-day business activities across Operations, Supply Chain, Customer Experience, CPFR, Commercialization, Quality, R&D, Finance, and Engineering. The role organizes information, drives timelines, supports plant trials, resolves issues, and ensures customer requirements are met consistently and accurately. Working closely with Account Managers, the Senior Sales Operations Manager provides operational support to deliver high-quality service and commercial reliability and accountability. The position serves as the primary internal point of contact for daily customer execution, coordinates cross-functional readiness and delivery, manages project and trial activities, maintains sales operations data, and leads follow-up on operational issues and metrics. It also supports customer meetings and business reviews, identifies risks, promotes continuous improvement, and communicates with customers, Account Managers, plant teams, and leadership. The position is administrative in nature and involves prolonged sitting, sustained attention to detail, and a fast-paced work environment with deadline and project-management pressure. Travel to Refresco and customer sites is 10%–30%.

Requirements

7–10+ years of experience in CPG sales, sales operations, manufacturing, supply chain, customer service, commercialization, project management, or a related commercial execution role.
Expert-level ability to manage complex national and global retail customers.
Strong communication skills and the ability to translate customer needs into actionable internal requirements.
Excellent organizational and project-management skills, including the ability to manage multiple priorities.
Analytical mindset and ability to assess data, identify trends, and support decision-making.
Ability to build strong working relationships across all levels of an organization.
Proficiency in Microsoft Office and ERP/CRM systems.
Ability to make independent decisions, drive alignment, and maintain a high level of performance in fast-paced environments.
Ability to travel 10%–30% to Refresco and customer sites.

Nice To Haves

BA/BS degree preferred.
SAP experience preferred.
Experience in project management, sales support, or sales operations is a plus.

Responsibilities

Serve as the primary internal point of contact for daily execution of customer needs and ensure commercial readiness and on-time delivery of commitments.
Coordinate with Operations, Supply Chain, Planning, R&D, Commercialization, Finance, Quality, Engineering, and Regulatory to manage execution requirements.
Provide Account Managers with tactical execution support, issue resolution, and operational updates.
Ensure customers receive communications about production status, materials, timelines, and deliverables.
Work with the PMO as a Sales representative to maintain project timelines, track deliverables, and ensure cross-functional readiness.
Assist with planning, coordinating, and executing plant trials for new products, formula changes, packaging changes, and operational improvements.
Track trial costs and ensure they are billed to customers when appropriate.
Support trial documentation, data collection, and follow-up on results and next steps.
Maintain accurate sales reporting data in CRM, SAP, and internal reporting systems, including pipeline opportunities, CSG, UOM, descriptions, and shelf life.
Track quality metrics, deductions, aged inventory, and other operational metrics, and lead issue-resolution follow-up.
Identify risks involving schedules, supply, materials, or quality and coordinate corrective actions.
Lead weekly customer meetings with cross-functional stakeholders; maintain action logs and drive timely follow-through and accountability.
Participate in continuous improvement efforts to streamline workflows, reduce waste, and improve customer satisfaction.
Liaise among customers, Account Managers, and plant teams to ensure clear and timely communication.
Prepare data, reporting, and operational updates for customer meetings, QBRs, and internal business reviews.
Escalate operational risks and align with leadership on mitigation plans.
Participate in quarterly Sales meetings, the annual sales meeting, and other business-building activities as required.