Senior Sales Operations Manager

Outreach • Seattle, WA

2d

About The Position

Outreach is seeking a strategic, results-oriented Senior Sales Operations Manager to serve as a business partner to the sales organization. This high-impact, highly visible individual-contributor role owns Sales Operations for assigned sales teams and leads cross-functional programs across the go-to-market funnel. The role reports to the Director of Sales Operations, with time split roughly evenly between supporting assigned sales teams and owning cross-functional programs.

The manager partners with leaders across Sales, Customer Experience, and Marketing to improve territory design, forecasting, sales processes, pipeline visibility, and productivity. The position requires a data-first approach, strong stakeholder relationships, clear communication, and the ability to keep projects on track. Outreach’s Revenue Operations organization is AI-first, and the role will identify opportunities to use AI and automation to improve pipeline visibility, process quality, and rep productivity.

The stated annual base salary range is $95,000–$155,000. Incentive compensation, bonus, restricted stock units, and benefits may also be offered. Actual compensation depends on factors including skills, qualifications, location, and experience.

Requirements

• 7–8+ years of sales operations experience.
• Experience supporting one or more sales segments as a Sales Operations business partner, including territory design, forecasting, and sales-leader partnership.
• Data-first mindset and willingness to challenge sales leadership with data-backed recommendations.
• Advanced Excel knowledge, including complex formulas and data modeling, for analysis.
• Strong problem-solving and analytical skills, including the ability to translate complex ideas and data into clear insights.
• Experience with pipeline management and forecasting.
• Experience improving sales processes and opportunity management to increase conversion and sales efficiency.
• Strong stakeholder-management skills, including managing upwards and presenting ideas confidently to executive audiences.
• Strong communication and presentation skills.
• Solid understanding of the technology industry, SaaS, and sales disciplines.
• Functional understanding of Salesforce CRM and strong experience creating and maintaining reports and dashboards.
• Strong sense of urgency, initiative, and commitment to carrying work through to actionable outcomes.
• Flexible, action-oriented team player.
• Ability to balance measurable outcomes with empathy for people, customers, and the business.
• Willingness to take a hands-on approach.
• Bachelor’s degree in business, finance, or a relevant field.
• This is an individual-contributor role.

Nice To Haves

• MBA.
• Knowledge of Outreach, ZoomInfo, and LinkedIn Navigator.
• Experience using AI LLM tools, preferably Claude, to automate routine Revenue Operations tasks, analyze sales data, and build agentic workflows.

Responsibilities

• Own territory design and ownership strategy for supported sales teams.
• Define key performance metrics and create reports and dashboards to assess business health, identify weaknesses, and recommend improvements.
• Conduct in-depth business analysis of supported segments and identify growth opportunities.
• Develop insights to inform critical business decisions and present recommendations to segment leaders and executive audiences.
• Drive forecast management excellence and support sustained, predictable growth.
• Manage sales processes from opportunity creation through close, optimizing workflows and sales behaviors to improve conversion and revenue growth.
• Manage pipeline reporting and forecasting to provide leadership with accurate, timely visibility into the business.
• Deliver data-driven insights and business reviews to improve pipeline health, territory performance, and sales productivity.
• Partner with Marketing on account-based marketing campaigns, aligning targeting, coverage, and follow-up with the relevant sales business partner.
• Build and maintain dashboards that provide leaders with a reliable, unified view of the business.
• Use data to surface insights, test hypotheses, and make recommendations to sales leadership.
• Identify opportunities to use AI and automation to improve pipeline visibility, process quality, rep productivity, and routine Revenue Operations work.
• Manage stakeholders and communicate clearly to keep projects and cross-functional workstreams on track.

Benefits

• Flexible time off.
• 401(k).
• Medical, dental, and vision coverage for full-time employees and their dependents.
• Parental leave program, including options for a paid night nurse and a gradual return to work.
• Infertility and assisted reproductive services benefit.
• Employee referral bonuses.
• Office snacks and beverages, along with events.
• Diversity and inclusion programs and employee resource groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior