Facilities Site Operations Manager

Cushman & Wakefield•Los Angeles, CA

1d•$106,250 - $125,000

About The Position

The Facilities Site Operations Manager provides overall leadership, management, and delivery of integrated facility services across a commercial client portfolio. The role oversees service lines that may include maintenance and engineering, janitorial services, grounds maintenance, office services, and vendor management. As the primary point of contact for the client, the manager is accountable for operational excellence, service delivery, financial performance, regulatory compliance, and occupant experience. Responsibilities also include client relationship management, budget administration, P&L performance, vendor oversight, and development of high-performing onsite teams.

Requirements

Bachelor's degree in Facilities Management, Engineering, Business Administration, Construction Management, or a related field; equivalent experience may be considered in lieu of a degree.
At least 5 years of experience in facilities management, operations management, property management, or a related field.
Experience managing multiple facility service lines in a commercial environment.
Experience in client relationship management and customer-facing leadership roles.
Experience managing budgets, financial reporting, forecasting, and P&L responsibilities.
Demonstrated success leading and developing facility operations teams.
Knowledge of vendor management, contract administration, and procurement processes.
Excellent communication, organizational, problem-solving, and interpersonal skills.
Proficiency with facility management technologies, CMMS platforms, and Microsoft Office applications.

Nice To Haves

Experience managing integrated facilities management services in commercial office, corporate, life sciences, healthcare, industrial, or mixed-use environments.
Facility Management Professional (FMP), Certified Facility Manager (CFM), or Sustainability Facility Professional (SFP) certification from IFMA.
Project management experience, including capital projects and workplace improvement initiatives.
Knowledge of building systems, including HVAC, electrical, plumbing, life safety, and building automation systems.

Responsibilities

Direct and oversee facility operations and service delivery programs across assigned commercial properties or accounts.
Manage integrated services such as maintenance and engineering, janitorial and custodial services, grounds and landscaping, office services, workplace support, and vendor and contractor management.
Ensure facilities are safe, compliant, efficient, and aligned with client expectations and service level agreements.
Monitor KPIs and implement continuous improvement initiatives.
Serve as the primary client contact and trusted advisor for facility-related matters.
Build and maintain client relationships through regular communication, business reviews, and proactive issue resolution.
Align facility services with client business objectives, manage expectations, and support customer satisfaction.
Develop, manage, and monitor annual operating budgets; support P&L management, forecasting, cost controls, and variance reporting.
Identify operational efficiencies and cost savings, and assist with contract administration, scope management, and financial reporting.
Manage third-party vendor, supplier, and service-provider relationships; evaluate performance and support bidding and procurement.
Lead, coach, and develop facility teams; promote safety, accountability, customer service, and continuous improvement.
Conduct performance evaluations, workforce planning, and employee development activities; ensure appropriate staffing and training.
Ensure compliance with safety regulations, environmental requirements, and company policies; support safety programs and maintain related documentation.